Lynda was very kind and considerate especially when dealing with my grandparents needs. Very easy to enquire and contact maintained exceptionally well. Hope to have many years working with this business.
Reply left 06/07/2020: Thank you so much Lizzie, the pleasure is all mine
Hired a cleaner for 3 different properties through this company, the cleaners did a fantastic job, the customer service has been wonderful and overall a brilliant job done!
Great cleaning company, the best I've had! I feel that I was matched to the best cleaner for me, and I'm very impressed.
Consistent, and does exactly what she says she will. Lynda sends me the same cleaner each week, and I'm delighted with her.
Reliable, with lovely cleaners. I can't always have the same cleaner as I have different days, but Lynda always sends the best pick of her cleaners. I have never been disappointed.
Lynda asked me to share my experience of her company after a recent negative and I feel very unfair review. I've had the same cleaner for over a year now, and when she has a holiday, she has been replaced with another lady with the exact same fab service as before. I cannot fault this lady, you're in safe hands! I recommend to all of my friends.
I would not recommend Diamond Home Support as a cleaner came twice and then left - very unreliable . The owner is rude and unhelpful. tried to add in lots of hidden charges for ‘extra’ services. This company doesn’t value their clients or know the meaning of customer service
Reply left 05/11/2019: I was transparent, you wanted her to use her own vacuum, which comes at a cost. SO that is ONE cost, not lots, so an exaggeration on your part. You also underpaid the cleaner (twice), and she refused to return to you for a third attempt at being paid properly. If a cleaner works very hard in a house which needs a lot of work, and works 45 minutes over her time, then yes, she needs to be paid for that, and not short changed by someone trying to make her accept less money for time actually worked. That's not how the world works I'm afraid. I was abrupt perhaps, when I was asking for my overdue money (again) and when asking for money due to my cleaner. You say rude, I'd say I was honest, but simply frustrated by your repeated attempts to pay the cleaner less than she was owed. I value my cleaners, they are fabulous people who work very hard. I'm sorry you feel you have not had a good experience with Diamond, I tried my best, and even discounted your account by 1 hour, I'm sure you will remember, when you had two weeks with 3 hours of cleaning, but I only charged for 2.5? If you had paid the cleaner properly then I'm sure she would have still been available for you. Best wishes, Lynda.
Karen is an amazing cleaner! She has gone above and beyond the call of duty for me.
I rent my property out on Airbnb as I'm out the country 90% of the month. Karen is my eyes are ears when it come to house and I don't know what I would do with out her.
Her cleaning is to exceptional standard.
She reports any issues with house.
She replies extremely quickly to any questions or request I have.
She takes the time to put my plants on my patio whist she cleans so they get extra light.
She has even lent me pillow cases as I didn't have a set with the second lot of linen, which has been such a help!
I would be lost with you her, thank you Diamond Home Support for gifting me with Karen!
Service is reliable both on terms of scheduling and quality. The back office stuff is easy to set up, Lynda looks after the business side with detail.
The cleaning is always impeccable and I have a small dog. Karen does a great job, she is very attentive and methodical, always positive and extremely polite!
I have used the service for about 5 months and am happy.
Excellent service, with a great cleaner. I had to change my day, and it was no problem, dealt with quickly and with no drama
Reliable and honest service- I am delighted with my cleaner
Been with Lynda for 6 months or so. I have had the same cleaner all of that time, and she is amazing. Great service, I'll recommend to anyone.
Excellent service. Flexible and thorough. Thank you very much.
After several attempts to find what works for our family, Diamond Home Support have everything we need. They do a first class clean every time, and are available on short notice for emergencies. We have never been so happy. Thank you so much for changing our life’s. If you need a service that takes the stress out of your weekly deep clean, these are the people you need.
Thank you so much for keeping my home nice and clean!
Such lovely staff and always leaves my home spotless!
Can’t thank the company enough!
Very friendly staff and perfect job. Thanks guys!
Been using this company for a few years now, I have always had great service. Brilliant cleaners. Thanks
Excellent clean. Very happy. Would recommend.
Excellent company , would recommend to anyone