Jardine Motors Group Lancaster Toyota Durham Reviews
I answered no to the above questions as I ended up with the wrong car for my use. I was trading in my luxury Mercedes for a super economic Yaris. I had one previously for 5 years and it was fantastic. I made it clear to Paul that the reason for changing was for the super fuel mpg of the Yaris diesel.
It turns out that the particular model Yaris D-4D I purchased is one of the very few that have poor mpg. Specifically model year 2012/2013. I could have purchased any other model year Yaris and got excellent mpg. I expected a Toyota specialist know the cars they are selling. As such I believe I should have been made aware of the poorer mpg of the Yaris I was sold before purchase. Especially given the reason I gave for buying the car.
In any event I now own a car that is not fit for the purpose that I purchased it for. I contacted Lancaster Toyota Durham and explained this but they are not interested in helping me with this problem.
Jack, who dealt with my purchase was friendly,helpful & very professional. I really appreciated that he didn't put pressure on me ,but presented the facts & allowed me to reach the decisions. I would not have responded well to 'the big sell'.
Nice and easy transaction
Tony was a massive help to me and sold me an amazing car and I wasn't ripped off in the slightest like some car sales men are inclined to do. I would recommend Tony to anyone who will be buying a new car.
Thanks for your help a satisfied customer
Tony gave me excellent individual attention
This was a very positive experience. Jonny was enthusiastic, friendly and not at all pushy--- and seemed to immediately understand me and my "likes".
Nothing seemed too much, he was patient with my questions and his gentle approach suited me. I bought a car--a measure of his success.
Superb friendly and expert service all round.
Good customer service and friendly helpful staff
Responded straight away, but bought from a different dealer
I gave a score of 10 because there wasnt an eleven. ?
Paul was great, wide range of knowledge on both vehicles we purchased, friendly, professional and happy to help ??
Just to say the salesmanwas brilliant! He explained everything in my language!!
Was very helpful in every way. He listened to all of my questions and we had a laugh
as well. He was really really lovely and said anything I wasn't sure of with the car
to just go back to the garage and he would help in any way.
He was so nice, a genuinely lovely person. I would like to thank him for his patience, as
I'm sure I must have asked some silly questions
Love Toyota, always excellent service, very happy customer
needed a replacement car, the deal was right so bought it (I'm not really a car person)
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