Helston Garages BMW Bridgwater Review by Luke B, 2020-12-07T11:22:01
My partner and I both own BMWs, an X4 and M2. Last month I took my partner's X4 in for a service. When I collected it I noticed the service history had been deleted from the IDrive system, other than the one they'd just completed. They advised this was not possible to delete (a quick Google search of the problem would tell you otherwise). They stated we had to go back to the original BMW dealership we bought it from (Cooper BMW Norwich) to have it uploaded again. Cooper BMW were unable to track down the original service paperwork and after weeks of trying we've given up and we're now left with a car that's worth considerably less than it was before we took it to Westerly. We have gone through the complaints procedure with BMW who have offered to take the vehicle back at the price we paid, minus 45p per mile of use. As we've put almost 6k miles on it, we'd again be out of pocket by thousands and wouldn't be able to buy another X4 with the money we'd come away with. Prior to taking my partner's car in I had ordered a set of winter wheels and tyres for my M2, so had to get them fitted at Westerly unfortunately. As I assumed it was a fairly simple task I didn't think it would be a problem. However, this morning I've noticed they've fitted the wheels incorrectly, with the rear wheels (which are wider than the front ones) fitted to one side of the vehicle and the front wheels fitted to the other side. How hard can it be to fit wheels and tyres correctly!? It's such a basic task, as is servicing! There is no way I'd trust them with a vehicle again. I have tried contacting the service department numerous times today but it's been on hold constantly (probably dealing with customer complaints).
Reply: Dear Mr Blake, Thank you for leaving a review. We appreciate all feedback and have sent your comments to our higher management team. Please accept our deepest apologies that have not been able to get through on our lines, we will address this with our Advisors and someone will be in touch shortly. Best regards Westerly Bridgwater BMW left 2020-12-08T10:53:51