Jardine Motors Group Porsche Centre Cambridge Review by Dm D, 2019-01-16T13:56:53
4/12/18 Car in to Porsche Cambridge for major service, MOT & air con fault. video received 4/12 13.29, not much detail, but sounded bad. i needed clarification urgently. I called to get some answers, could not speak to anyone, promised a call back I called again at 15.25 could not speak to anyone, promised a call back Received a call at 18.00 I picked up but no one spoke and the call ended abruptly I called back 18.01 could not speak to anyone, office closed Tried again 18.03 could not speak to anyone, office closed Tried again 18.10 could not speak to anyone, office closed Recieved email 18.22 Inspection report. 5/12/2018 Met with rep, we agreed what was to be done, he said he had to order parts. No further contact from rep until 10/12/2018 Call from rep 13.26 Further discussions, agreed what was to be done email from rep to say he would be away till Wednesday Video from Tom 16.26 more detail this time 16.40 to 17.05 three unsatisfactory calls with another rep, he said to wait till Wednesday for the return of rep. 12/12/2018 Waited all day for a call from rep. I had to call him at 17.49 still no resolution 13/12/2018 I sent an email requesting contact details for the service manager & the branch manager. This prompted a call from service manager. Spoke to service manager, after some heated discussions we decided on a course of action, parts still needed to be ordered. service manager said car should be ready Monday 17/12/2018 17/12/2018 No car, not even a phone call to say why no car. 18/12/2018 Still waiting No Car, No call 19/12/2018 service manager called to say the car was ready. Went to collect the car, car not washed, invoice not made up as I requeted, had to wait around for nearly two hours. Had to go through the invoice step by step to identify some overcharging.