Jardine Motors Group Lancaster Land Rover Slough Review by Seb B, 2019-01-21T08:05:32
Developed a problem in November 2018 - rang straight away to get the car booked in, it was not possible to book it in before 07.01.2019. Took car in on 07.01.2019, they advised that they might need the car a couple of days dependent on if parts were needed - I confirmed that was fine but I would need the car back no later than close of business 09.01.2019. They confirmed that would be fine. I had not heard anything by 16.30 on 07.01.2019 so rang to find out that parts would be needed, but they had not yet been ordered and, as it was after 15.00, they would not be able to get the parts for the next day - again I reiterated that I needed the car back by close of business 09.01.2019. On 09.01.2019 I had not hear anything so I rang at 11.00 to be told that the parts had arrived, but the car had not been started as yet and so would not be ready that evening. I asked why it had not been started yet and was told that they had other bookings booked in for that day that needed to be dealt with first. I advised I was not happy as mine had been booked in on 07.01.2019 and was still not back so surely it should have been priority, even after they had confirmed I would have it back no later than close of business 09.01.2019. A courtesy car then had to be arranged for 10.01.2019 to enable me to go about my business. My car was finished on 10.01.2019.