Jardine Motors Group Lancaster BMW Milton Keynes Review by Russell H, 2019-01-09T13:02:06
Booked car in for service and mot , was advised that it needed the egr valve to be checked, was asked what time I wanted it back and said 1500. I received no call if the car was ready to be picked up or if there was anything wrong with mot or service. I called at 1600 and the service colleague was busy so asked If they could call me back with an update, had to call back at 1700 as no call and was advised car was ready to be collected. When I went to find my car after being given the keys and told it was in the car park, I walked every space, in what is quite a small car park with no sight of my car, I returned to the service team and advised that it was out there and they would get someone to get it for me, was it REALLY in the car park or out on the road? My wife received excellent service when her BMW went in for a service so I hope I just got an off day.