Professional, reliable and friendly, Mel’s work was completed with care and attention to detail. She encouraged and gave me guidance on doing some of the smaller replacements myself. Her advice was honest and knowledgeable. Highly recommended.
Mel was very jolly and Polite She spoke to me to assess the problem and promised to get to us today. She text to tell me she was just about finished the job she was on and would be 15 minutes to get to us. She was thorough with covid procedures and worked quickly but safely. I also liked that she explained what had happened and offered a couple of solutions,
Our uPVC bi-fold was misbehaving and had come out of alignment. Mel came and sorted it ahead of schedule and gave me some tips on how to prevent it happening again. Absolutely brilliant service, highly recommended and even got some free dog training too!
First class service. Replaced the lock mechanism in my front door with ease and expertise. Highly recommended, five star.
This was an emergency as our house was not secured. Dr Locks replied quickly and came out on the same morning, as promised. The lock was mended (and also another one which needed minor attention). Advice was given on maintaining our locks in the future. Very pleased with the service proviced
Job well done , would recommend .
Dr Lock came highly recommended and we weren't disappointed, on making the enquiry we were asked if it was urgent which it wasn't, however Dr Lock still fitted us in to their busy schedule, the workmanship was first class and value for money and very professional, we would highly recommended this company
Fantastic service. Responded very quickly to a key jammed in our office front door lock. Lock replaced and Mel went out of her way to get a large batch of new keys cut for us. Highly recommended. Thanks.
absolutely fantastic thankyou so much for coming to my rescue, I phoned you were here within half an hour and the job was done not long after. so nice to meet you and the children think you are mint.... thanks again. x
Called Mel out to fix the lock our backdoor. She arrived very quickly, did a great job and charged a very reasonable price. She also gave us some good advice about taking care of the lock. Mel offers a professional and friendly service. Highly recommended!
Very helpful an sorted my keys out efficiently
I called Mel this morning, explained what had happened to my french door and we arranged for her to visit my home before one o'clock. I found Mel to be more than accommodating, very reasonably priced, excellent customer service skills and knowledge, very honest and forthright and wouldn't hesitate to a) Highly recommend and b) Use her services again. Thanks Mel for your outstanding service!! Kind regards, Karen
I called Mel in a panic Friday afternoon after getting the keys to my new house and needing the locks changing urgently as I was leaving it empty for a few days with lots of old sets of keys circulating. Mel was brilliant, agreed to come over at 10am the following day, and she did. Job done in under 45 minutes and great advice given on which doors I should change the locks on. Highly recommend.
Amazing fast and independent service. Great communication and everything clearly explained. Very grateful. Thank you.
Very friendly,professional and efficient service and excellent value - a definite recommendation
Mel was cheerful and punctual, very happy with the work and would highly recommend. Many thanks.
The lock on my front door was stuck in such a way that I couldn't open it. Mel came as soon as she could and sorted out the problem for me. As before she was very cheerful and, as she had fitted the lock which turned out to be faulty, it was a free recall. I am very happy to be able to get out of my flat and would highly recommend her skills and cheerful approach.
Friendly professional service - great prices, doesn’t rip you off! Would highly recommend.
Contacted Dr Locks at 1pm with details and photos of lock issue and problem. Site visit at 3.30pm - fully understood issue and started repair, completed 4.45pm. Kim was very professional, went through issue and work required. On completion Kim wanted to ensure we were 100% satisfied before leaving I would highly recommend and no hesitation to use again