We had Matt Terrell come out to value our home in early Feb 2020 and talk us through what the market is doing and what options we have for the future. Matt was very knowledge and friendly, we felt at ease with him right away and he gave us some really great advice. He knew a lot about the local area and different property options. We will definitely use Alexander and co again and will be keeping in touch with Matt. We were provided with a detailed Alexander and Co pack also which was really handy about our property and the local area.
They have been excellent from start to finish. From the introduction with Mark, he did that clearly and explained it all well to us without the hard sell. The service continued throughout the sale and they all dealt with it very well, particularly Hannah and the people in the back office. At the end, Gary helped us to push towards completing the sale. He stepped in to help. It is all excellent and they should change nothing, keep doing what they are doing. Fabulous!
They were really helpful and answered our emails promptly when we had enquiries. Gary and Julia were really good, knew a lot about the properties and helped us loads.
I was happy with the valuation. Jason was friendly, knew what he was doing and has been really good. We have gone ahead with them this morning and so far, it has all been perfect.
I have never had any problems and they have always been very helpful, attentive and have always answered my questions immediately. Richard is great and I can not fault him. If he was not there then I think I would have had more problems. He always comes back to me and puts problems straight within a day.
The score is purely for Matt. He has been really thorough and consultative. The valuation was lower than I was expecting but Matt had market evidence to show me and it was very reasonable for the local market. I have then continued the research and it stacks up. So far, it has been really good.
Matt was really friendly and really good. He did a lot of work for this valuation. He knows the area and the business and this really impressed me. I have sold a lot of houses and he is the only agent that has compiled so much information and completed so much background work. The valuation price more that I thought which is good and the fees were also pretty good.
I liked the ease of booking the appointment and we liked your representative Julia. We were as happy as we could have been with the valuation and with Julia being a local lady, she knows the area well. I do not think there is anything that could be improved at this point.
We were absolutely happy with it all. Julia was fine and we were definitely happy with the valuation. The valuation was just for reference but the whole service was just super.
When I moved in, everyone was brilliant and more than helpful. This has continued through the tenancy and I am hoping to renew the tenancy when it comes to an end this year. Clare and Alison are brilliant. In fact, all of the staff are great. They could not improve anything and I think they should just keep doing what they are doing.
When we initially started with them, the service was amazing and Karen was great. That level of service has continued throughout our tenancy and they are very prompt at replying to me if I ever have any queries. I really can not think of anything that they could improve on.
I have received a really good service. There is nothing in particular to improve on. We had Karen helping but then she went on holiday, which obviously that in itself is not a problem but this did mean that I was left without a point of contact. Claire then took over and within 48 hours everything was sorted. In the end it was a quick and easy process. Any questions I had were answered really quickly. I had a problem with my hot water and they sorted that out on the same day.
I would mark everything down as the highest score. It was a brilliant service. Matthew was very helpful and very supportive, I could not have asked for more. It was a really difficult situation as both my parents had passed away in a short period of time. He was just very supportive and he took into account how we would feel about it. There is nothing else I could say apart from it has been excellent.
They are absolutely brilliant. Things are going very well and we always get phone calls from them and they respond to us quickly. All of the team including Matt and Zoe are lovely and have looked after us well. I can not find a fault at all.
It has been a good service from the start. I met Mark recently and he went through everything thoroughly. Gary is also doing all he can for me and chasing things up. Everything went to plan!
I am pleased and very happy with everything that happened. Angela and Matthew were very helpful. Angela did a lot of chasing for us which was great. It was all very good.
They provide a high quality of service, the staff are very friendly and I am happy with the amount of help I have received. I am also happy with the viewing levels and the amount of feedback and communication I receive. Matthew and Chloe are very helpful and pleasant.
I felt from the beginning that the lady who brought people round was very professional and picked out all of the main bits that were selling points. The house sold on the same day to the first and only viewers. Jonathan kept in touch and coordinated things very well. They are all very friendly and professional. I am delighted.
I am very happy and have no complaints at all. The staff have always been very helpful and are all very professional. Anne is very very good. I had a leak last year and they sorted it promptly for me
It is a good service! Carmen is very good and although I have not had many dealings with her as I have had no issues, any time I have spoken to them, they have been very good.
Plus at least 90 reviews on allAgents