T. H. Baker Halesowen Review by Chris B, 2019-11-07T18:16:44
Very friendly staff, nice shop . Bought a diamond ring from here and was very pleased with it...... BUT .....just over 14 months later I noticed the stone was slightly loose and moving although there was no damage to the ring, I returned it to the store where they examined it, agreed the stone was loose and no damage could be seen so recommended that they sent it away for repair, which would take about a week. 2 weeks later I chased this up with them and it took a further week to get my ring back to the shop . They had no explanation as to the reason for any of this, but did charge me £60 for tightening the stone. I didn’t feel this was a great service and have since learned a lot of jewellers would have carried out this repair for free . Would look elsewhere in future.