Well Polished Southend-On-Sea Reviews
Do not use this company!! I started with them in January and have had nothing but problems - they’re unprofessional, unreliable and their customer service is appalling.
The first cleaner broke my toilet flush, which the insurance didn’t cover, plus they tried to tell me she wouldn’t have used the flush while cleaning so it couldn’t have been her! February was fine but the cleaner then left for another job. From March the level of cleaning gradually deteriorated week by week, with the last straw being when I realised she’d been using my washing-up scourer to clean with!! The new lady then couldn’t get in the following week, as the office were quite happy to leave my keys with the old cleaner! This week she didn’t turn-up all all and I’ve now been told that as she’s subsequently been ‘let go’ and they’ve left themselves short, it will be a few weeks before anyone can come - unbelievable!! Finally, the office don’t respond promptly to emails, or even call when there’s a problem. This isn’t what I expected, especially for that price - I’m extremely disappointed!!
We have a weekly clean and the service and clean is fantastic from Kate and her team at Well Polished Southend
I had a deep clean done before I moved into my property and I was so impressed by the service and cleaners that I decided to sign up for a weekly clean. I now have 2 hours a week and I could not be without it. Very happy.
Wellpolished have been great. Communication is really easy and Grace, our cleaner, has been fab. Couldn't recommend enough.
Well Polished came to the rescue when our outgoing tenants left our rental flat in a poor state of cleanliness and we needed a Deep Clean team in record time to make good for the incoming tenants.
Kate's team did the business and our new tenants were delighted with the outcome.
Kate was great to do business with and delivered the goods.
Excellent service provided by friendly and efficient cleaners. Standard is on par with what you would do yourself and extremely pleased with the whole service.
Laura came to do a one off 2 hour clean. She was really lovely and did a lovely job. She got a lot done it 2 hours too. She was also brilliant with my 3 year old who wouldn't leave her alone. Thank you so much. It's lovely to have all of the house clean at the same time. I really appreciate it and will bear you in mind if I can afford a cleaner in the future. Thank you.
Kate was really helpful on the phone when I was arranging, and Sara was lovely when she came round, put me at ease wrt leaving someone in my home for the first time, and then did a great job cleaning and kept me updated throughout.