Well Polished Crawley Reviews
Myself and my wife Dee wanted to leave you some quick feedback on Casey. We just wanted to say we find her punctual , very efficient and always maintaining a high standard of work. Her pleasant demeanour always makes it a pleasure to have her over.
Heidi was very nice and worked hard for the 2 hours she cleaned well and took instruction well. I am happy for her to continue to come! Thank you
Gayle was really nice and professional, we really liked her :) The house is already looking much better and I’m sure it’ll be perfect as we move along. I hope Gayle found it good as well!
Please pass our thanks on to Hayley once again. She was very friendly and professional. We will need another clean in the coming months and I will be sure to let you know. Many thanks
Kirsty is doing an excellent job.
Turned up 30 minutes late, we were waiting to go on holiday. Asked us where our cleaning products were, after having paid an additional deposit in advance (£10) for them to use their own. Said they wouldn’t clean or polish our ornaments, which was kind of the point of them coming. I gave them an extra £5 then they were up for it. Left my number with them & said to call if there were any problems.
It’s now two weeks after the clean and we’ve only just sorted the sanding down and revarnishing of our kitchen tabletop after the cleaners spilled oven cleaner over it. When we returned home there was a cutting board over the large burn mark in our table top, though I’m assured by the owner that they didn’t actually try to conceal it.
Everything that was cleaned was put back in a different place, the cleaning done was not good at all and the used cleaning products and wipes etc were just tossed in our garden in an open bag.
Reply left 16/09/2019: Thank you very much for taking the time to leave us your review. I am very sorry to read that you were not entirely happy with the service you received from our cleaners. However I am also pleased to be able to make a few short remarks about your comments. Our cleaners don’t intentionally turn up late. Traffic is not always kind to any of us, and this is the reason that the arrival time quoted to you was “around 1 ish” thus allowing for some flexibility should they get delayed. I also acknowledged and accepted our responsibility for the damage to your kitchen worktop in an email to you on the day after the clean, and cordially requested you obtain some quotes so that we could make good on the damage. I haven’t as of yet had a reply to that email or received any quotes from you. I have also checked emails to see what exactly was included in the spec for the cleaning for that day, and there was no mention of your collection of ornaments, so it seems only fair and just that any extra time over and above that was needed to clean said ornaments should be settled up with the cleaners. Finally, I have been told by the cleaners that they used their own products as instructed, however if this was not the case, then I will ensure that your £10 is returned to you.
I'm pleased to say that all good - it was lovely to come home to a clean house!
Mum is very pleased with Jackie, she is so happy with how clean and shiny the place looks. Please thank Jackie for me - she was brilliant.
We are both so grateful for your cleaning service and for Caroline’s efficiency and kindness and your own. Please do pass our thanks and kind wishes onto Caroline.
You have been greatly appreciated! Our best wishes to you and your team
All was great - thank you so much for organising. It was lovely to meet Nikki and everything was in excellent order when I got back. We’re very happy. It would be brilliant to keep going with that Friday morning slot for future weeks.
Can I just say how impressed I was with Kerrie’s cleaning on Monday. She was fast, efficient and thorough!
I was very pleased with the deep clean we received – the house didn’t even look this good when we first moved in! Please thank Jackie and Lynn for me
Everything went well, and I was happy with the level of service. Thank you
Maxine reported for her duties on time. She is well presented and did a great job of the apartment. Once again thank you for the professional, efficient service,
I am delighted with the clean. Amy and Kayleigh were lovely, very polite and hard working.
Adele was brilliant, very happy with the job she did.
All went well on Saturday, Ali and Justine did a great job - really pleased with the house clean.
Very happy with the deep clean on Sunday. Bathroom in particular looks as good as new.
Very pleased with my kitchen I will definitely hope to see Bev again she’s incredible.
Adele came and done a good job today. Very pleased with the results and her effort. She also tidied and kept things as we like. So overall very pleased.
More Well Polished reviews »