Well Polished Crawley Reviews
Hi Julie - Janice came today and did a brilliant job - as always - I'm so happy to have her back! Best wishes Sue
Hi Julie - Really happy with the cleaning Lynne did, she is a lovely lady. And a massive help. Thank you. Heidy
Hi Julie - just to let you know, Amy and Kayleigh did a fab job today - thanks Mike
I would like to take the opportunity to thank the cleaner that came to clean the premises on Monday 15th June. He did an exceptional job in cleaning the house, never had it to that standard before. He raised the bar, so hopefully he could maintain that level of excellence! If you could extend my gratitude to him that would be much appreciated.
Hi Julie ....I just wanted to reiterate my comments this morning regarding Lynne. She is a lovely lady and I felt very comfortable with her in my home. She is a credit to your agency. I was very pleased with her service and look forward to seeing her in two weeks Kind regards Lyn
Firstly I’d like to say WOW!! What an amazing set of cleaners you have! They’ve done an amazing job we’re very pleased, secondly after discussing our cleaning needs we would like to start the weekly cleaning from next Friday 29th at 11am and then weekly from then onwards. Thanks again and please pass on our comments to Ali and Justine!
Sarah not only done an amazing job cleaning the oven and our house but she was also very professional and attentive.
Had the first clean with Michelle today wanted to give you feedback.
She has done an absolutely fantastic job better than it’s ever been, the house is spotless and ironing great. Please pass on my thanks to her and just tell her the same every week and that it perfect.
Michelle is really lovely and she did a great job, thank you
Just to let you know very pleased with Michelle. Did a brilliant job, didn’t need telling just did what was needed.
Hi Julie, Just wanted to let you know that Janice is brilliant. Really, really pleased with what she has done. I'm one happy customer. Best wishes
I just wanted to let you know that Lisa and Michelle did a really great job yesterday, very thorough.
I’ve used well polished now a few times and can not recommend them enough, we have a regular deep clean & Justine & Ali are absolutely FANTASTIC, a credit to the company!
We’re very happy after our first clean! Hayley seems very nice and easy to contact if we need to get in touch, she did a great job and we’re really pleased. Thank you!
Myself and my wife Dee wanted to leave you some quick feedback on Casey. We just wanted to say we find her punctual , very efficient and always maintaining a high standard of work. Her pleasant demeanour always makes it a pleasure to have her over.
Heidi was very nice and worked hard for the 2 hours she cleaned well and took instruction well. I am happy for her to continue to come! Thank you
Gayle was really nice and professional, we really liked her :) The house is already looking much better and I’m sure it’ll be perfect as we move along. I hope Gayle found it good as well!
Please pass our thanks on to Hayley once again. She was very friendly and professional. We will need another clean in the coming months and I will be sure to let you know. Many thanks
Kirsty is doing an excellent job.
Turned up 30 minutes late, we were waiting to go on holiday. Asked us where our cleaning products were, after having paid an additional deposit in advance (£10) for them to use their own. Said they wouldn’t clean or polish our ornaments, which was kind of the point of them coming. I gave them an extra £5 then they were up for it. Left my number with them & said to call if there were any problems.
It’s now two weeks after the clean and we’ve only just sorted the sanding down and revarnishing of our kitchen tabletop after the cleaners spilled oven cleaner over it. When we returned home there was a cutting board over the large burn mark in our table top, though I’m assured by the owner that they didn’t actually try to conceal it.
Everything that was cleaned was put back in a different place, the cleaning done was not good at all and the used cleaning products and wipes etc were just tossed in our garden in an open bag.
Reply left 16/09/2019: Thank you very much for taking the time to leave us your review. I am very sorry to read that you were not entirely happy with the service you received from our cleaners. However I am also pleased to be able to make a few short remarks about your comments. Our cleaners don’t intentionally turn up late. Traffic is not always kind to any of us, and this is the reason that the arrival time quoted to you was “around 1 ish” thus allowing for some flexibility should they get delayed. I also acknowledged and accepted our responsibility for the damage to your kitchen worktop in an email to you on the day after the clean, and cordially requested you obtain some quotes so that we could make good on the damage. I haven’t as of yet had a reply to that email or received any quotes from you. I have also checked emails to see what exactly was included in the spec for the cleaning for that day, and there was no mention of your collection of ornaments, so it seems only fair and just that any extra time over and above that was needed to clean said ornaments should be settled up with the cleaners. Finally, I have been told by the cleaners that they used their own products as instructed, however if this was not the case, then I will ensure that your £10 is returned to you.
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