Took my boss watch for a simple battery replacement yesterday lunchtime (29/4/19) returned 20 mins for the miserable staff member to tell me he could'nt get the back plate off, but in his effort he had hacked at it and damaged it with score marks scratches (deep ones!) and damage to the frame.
Apparently this was the first time this had happened (unlikely) i am now here at timpsom Manchester waiting for my battery replacement from the more profesional staff who even showed me how the back plate is removed, they have also offered to try and buff out some of the scratches.(excellent service)
Timpson really need to take a look at the Rochdale branch and in particular this member of staff.