I needed some extra holes punched in the strap of a leather handbag but was fearful of wrecking it if I tried myself. Someone suggested Timpsons ... and even though it was not a regular job, Thomas immediately offered to do it. Not only did he punch the extra holes but also neatened up the existing ones to make them match. The cost? A donation in the charity box on the counter. Excellent job, first rate customer service; thanks, Thomas!