Timpson Buxton Reviews
Glued my boots for no charge good stuff thanks
I had some keys "S-tech" keys cut at several different shops and none of them worked Danny cut me 3 and refused payment until I'd checked they'd worked with no pressure to hurry back to pay , I called in today and paid they all worked great , what great customer service
I had some keys cut last week and they didn't work but the my keys I provided were really worn so I half expected it. I brought them back today and the usual man was back in he recut them and they work great he also gave me a couple extra for the inconvenience quality service I'll be back in the near future thanks Ian
Very good, friendly and advised battery for life
Great service by Danny at your Buxton branch . It's a rare thing to call in to a shop in this day and age and be served by someone who's happy and chatty
Great service! Andrew fixed my shoes in no time so it was a great help!
Two cylinder keys cut, and they work perfectly. However, what impressed me most was the customer service. The phone rang while I was in the shop, and when I asked the gentleman if he wanted to break off from serving me to answer it, he said, “No. While you’re in my shop, you’re the most important person.” Wow! A lot of other companies could learn a great deal from Timpson’s about how to run their business. Besides that, it made me feel ten feet tall. Thank you.
The gentleman in store helped me with the photo i wanted to print off my phone, I didn't understand how to get it from my phone on to the machine. He did everything for me including trying to change the photo from portrait to landscape. First class service.
I was given a fantastic service by the area stand in on my visit today .he was so pleasant and polite and very helpful in getting fotos done for an 91 year old lady. Well done Ryan ever thankful.
Left my boots in to be re-heeled and was told iit would take a few days, as they only had black heels and they would need to order brown heels in. I left my number and was told I'd receive a call when the boots were ready to collect. No phone call came, so I called the store but no one picked up. I went to pick up the boots today, only to find that the boots had been re-heeled with pink heels - a shade nowhere near the original brown. I paid as I had my 5 year old with me who has additional needs and didn't want any lengthy discussion to prompt one of his meltdowns. I'm now left with a pair of relatively new £65 boots that I can't wear in public. If I'd been called, at least I would have had the option of declining to have the boots heeled in that colour.
Your employee went above and beyond to print my photographs which involved me e-mailing the photos to him to print from his phone as mine would not connect to the Bluetooth. Excellent service.
Excellent service with a great price
I visited Timpsons in leek and the independent in bakewell and none of them would repair my favourite pair of walking boots , I took them in to Danny and without batting an eyelid he said leave then with me 20 minutes. Upon returning they were like new boots ! Fantastic service and I will tell all my family and friends to come here in the future.
Danny is a credit to your company...he is so conscientious and nothing was too much trouble....he was very busy with others coming in the shop and he dealt with them all so well......will be pleased to go there again
Great service, consistent and knowledgeable
Reply left 18/09/2019: Thanks for leaving a great review :-) see you again soon
I've visited this shop many times and the young man is always happy and welcoming and does a fantastic job
Very helpfull bit expensive
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