Time For You Maidenhead Reviews
It's great to have Agnes back and cleaning again. After a deep clean to get us back on track, the house looks spotless. Didn't realise we would miss her quite so much over the last 3 months! Thank you for keeping us updated throughout Covid-19 with the government advice and safety precautions for both our family and Agnes.
I've used TFY Maidenhead before for a 'one off' deep clean when my last tenants moved out of a property I rent out in Windsor and so I decided to sign up to a weekly cleaning service. I haven't been disappointed. One less thing for my wife and I to think about. Sonia is hardworking, polite and genuine. She has even done some ironing for us and has changed bedding on request too. All going really well so far - thank you.
Margie is a real gem and is a credit/ asset to your cleaning business. Her cleaning is outstanding. Excellent service throughout.
Really disappointed by the service provided. Sue was very responsive initially, came over to our flat, talked us through everything. As soon as they have your bank details and the quarterly direct debit setup, poor response.
The first cleaner they matched us with didn't turn up, twice. The replacement cleaner was ok, but not great - I often had to redo certain areas. Time for you had also told the cleaner the wrong hourly rate which led to an awkward conversation when she thought I'd underpaid her.
Decided to cancel after 2 months as it wasn't worth the money. Paying Time for You nearly £100 a quarter (not really sure what they do for this), on top of the hourly rate to the cleaner every other week, it was just too expensive.
But we had signed up to a 3 month commitment, which I was happy to honour. And so I was expecting to have another 2 cleans, but I was emailed to say it would cancel early (no mention of a refund for the missed cleans). I emailed and called but had no response.
So I've written it off and put it down to a bad experience.
Definitely would NOT recommend.
Reply left 22/02/2020: Hi Rebecca,
I am saddened to read this review as all of our clients are important to us, and I do not like to feel like we have let you down at all.
I would like to clarify your main points if I may?
I have looked into your account it would appear that your emails were redirected into our spam folder for some reason, we aim to respond to all enquiries as soon as possible.
I know that we spoke at length regarding the issues with the standard of cleaning and your feedback was given to the cleaner involved. I also advised you that we would of course offer you a replacement cleaner if you were not completely happy. I believed that the situation had been resolved, as we did ask you to let us know if it continued. I did not hear anything back from you, a learning curve from our perspective but, we do ask for, and need any issues to be reported to us in order for us to endeavour to resolve them.
The confusion regarding the cleaner payment was settled at our own expense with the cleaner (although the payments were explained thoroughly in the original email sent to you on enquiry and, again up on sign up).
We will of course refund you the money for the service that you did not receive, and I have sent you an email regarding this.
I wish you all the best in the future and I am extremely sorry that you have not had the Time For You experience we want for all our clients.
After a month of having a cleaner, we certainly do get 'more time for ourselves'. We've been given our weekends back. The pressure of cleaning after a week at work has been lifted! Sonia is polite, hardworking and genuinely enjoys helping us. Thanks for your help Sue.
Silvia has been cleaning for us for three months now. She's friendly, thorough, always smiling and lovely to have around. Sue has matched Silvia with us perfectly. Thank you.
We joined Time For You in November 2018. Silvia is a dream and I trust her to be in my house alone when I'm at work. I couldn't be without Silvia now and the customer service provided by Sue has been second to none. Thank you.
Sue & Pete, Leigh is brilliant. She does a fantastic job cleaning our home and we are really happy. We trust her completely and she has keys to our house now. Coming home to a spotless house with the washing done and ironing put away makes everyday living so much easier! Thank you.
Mark has just finished our 3 hour clean and has done a great job! He worked tirelessly and our house now looks spotless. I've never used a cleaner until now and I'm really impressed. An overall fantastic service from an experienced cleaner and a really friendly, nice guy!
Hi guys! Just wanted to say a huge thank you for matching us with Margie. We've had cleaners for a while, but I have to say that contacting you was the best decision ever. Margie is excellent and is easily the best domestic cleaner we’ve ever had!
I just wanted to let you know that I’ve been really happy with the cleaning service that I'm receiving. Our cleaner Anna is a perfect match for us. Her attention to detail is exceptional and we really appreciate her assistance in keeping our home clean, tidy and organised. We love coming home to a freshly made bed and sparkling floor tiles!
Catalina is wonderful! Hard working, always paying attention to the details and she is very pleasant to have around. She has taken on additional responsibilities and is now more like a housekeeper. I am really really pleased. Catalina is a great help and I am so grateful to you for introducing her to us.
Hi Sue & Pete, I just wanted to drop you a line to say my lovely cleaner Michelle is a total pleasure to have around and she is so brilliant and thorough! A perfect match for me, spotting all the little smudges and fingermarks spontaneously, so I don’t have to feel like a nag! She is also very thoughtful and even dropped me a little good luck text last night wishing me well for my exam today – how special is that?! She makes such a difference – I am very lucky to have her, she is bright and breezy, very can-do and I am a very happy house owner. THANK YOU SO MUCH for matching us and please GIVE MICHELLE A BIG PAT ON THE BACK for a fab job and loads of gratitude from me! SL6
Nikki is great! She works so hard and takes pride in her attention to detail. She’s been so helpful and we get on really well which is good. I love coming back to a home which smells cleans and looks tidy and organised. SL6
Sue, I’ve been really happy with the service I have received from your company and from my cleaner Anna. Everything works seamlessly, from your initial visit when you assessed my requirements, to assigning Anna and then coming home to a beautifully clean house. SL7
Catalina is the perfect housekeeper! It is so nice coming home to a clean and tidy house. Thank you for sourcing a cleaner for us so quickly and for matching her so well. I could not be happier with the service you provide. SL4
Thank you so much for providing us with our cleaner. She is great! Always punctual and very professional.
Am looking forward to seeing her again next week! SL4
It was lovely to meet you yesterday Sue and everything you arranged for me today went really smoothly, thank you so much. Claire arrived on time at 8.30 this morning and did a really helpful deep clean of the sitting room and downstairs. Although my home appears tidy and fairly clean on the surface once you begin looking you can see that there is a lot of dust on the surfaces and in nooks and crannies. Claire did a wonderful job of giving my sitting room a really thorough clean, targeting all of those out of sight dust traps. Please would you pass on my very grateful thanks to her for coming and cleaning my home today, particularly at such short notice. I am so grateful to you for all your help, thank you. SL4
We're very happy with Helena's cleaning services . She's always
cheerful, punctual, hardworking and resourceful and is willing to tackle anything we ask her. SL7
My cleaner does a brilliant job. It's so nice coming home to a clean and organised home with all the ironing done! SL4
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