Max Spielmann Lancaster Reviews
Always come hear for my prints !
Sometimes need to ask if there's offers on!
Staff are friendly and helpful!
Shop is slightly smaller but always busy ❤
Good service,knowledgable staff
I was served by Alex and he was extremely helpful, prompt and pleasant in manner. I would say that my experience today was excellent.
Quick helpful friendly and competitive pricing
Professional efficient service my photos was ready in a instant. Much better than its rivals. I used to use a other highstreet chain but used to wait at least three days for my photos to be ready. I have used max spielmann now for a couple of years and extremely satisfied with the service they provide. And the cost is very fair and value for money. Highly recommended will be taking my Christmas photos soon.
Alex's customer service skills are superb. It was all new to me and the 30+ year old photo was difficult to get right as a Xmas gift for my parents. He took so much time and trouble and even took me into the back office where he had been spending time getting things perfect on a company screen rather then the public screens. Thanks very much
Alex was excellent! Extremely helpful
I just want to say a huge thank you to Alex and Sophie who gave me amazing service when I visited the shop in December.I got help with everything I needed and Alex always have a fantastic smile and reassuring energy which makes me want to go back.Thanks!
You should be embarassed by the quality of your service:
Used the 1hr online service to print a handful of 7x5" school photos of my boys for the family. Picked up the prints in the Lancaster store.
Absolutely terrible. Washed out, unsharp and over-exposed. I'd have had better colour accuracy if I'd asked the boys to draw a self-portrait in crayon.
Walked round the corner to Wilkinson's Cameras to use their instant print machine - hey presto! Although their paper is thin and curled off the roll, the colours, exposure and contrast were spot on.
The actual product was fine but to be honest I found the service slow and the attitude of the girl who served me somewhat pert.
Reply left 10/12/2019: Hi Sandy,
I am sorry to hear the servcie was not what you would normally expect from us. please get in tocuh so we can look further in to this for you.
Alex is a fantastic and very patient Man. I come in with a lady with learning disabilities and he is brilliant with her. Thank you Alex and your team. Kirsten
Reply left 10/12/2019: Hi Kirsten,
Thanks for the great review! Im so glad we can help you and make your experience a great one!! See you both soon!
Alex couldn’t do enough for us. Great service and even staying open for an extra 10 minutes so our canvases would be ready the same day. First class service!! Thanks very much.
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