Max Spielmann Hanley Reviews
Visited the store today and there were 3 members of staff a lovely young girl served us on the till who was friendly . The other two members of staff were more interested in burning toast and cups of tea on the shop floor!!! The shop was not busy and no one helped us at all or welcomed us I tried to ask for help but staff more interested in cleaning and jobs. Mixed up my order due to not using self service very often and the assistant couldn’t have been more unhelpful asked if I could cancel the order because I pressed one hour service instead of instant she said no they have started printing they will be half an hour at most while swigging her tea! I understand it was my mistake but if the help and kindness was there I wouldn’t feel the need to write this!
Super service. The assistant was so eager to please. He was so helpful and nothing was too much trouble for him. Very accurate when taking details to put onto a glass ornament. So pleased as always, Hanley store is the place to go.
Friendly help and fabulous gift ideas
Lovely staff & very helpful
We visited this store today, the customer service was reasonably good and the staff member was knowledgeable and helpful, however the products we received were poor and didn’t represent the image quality on the screen and were cropped on printing, the member of staff said this was how it printed and offered no discount and still charged full price, I should have simply walked out and gone elsewhere but I was on a tight timeline purchasing items for my mothers birthday, the store is too small, for the footfall of customers and the range of services offered with only one member of staff on duty meaning they cannot fully support a customer in their shopping experience, thoroughly disappointing
Reply left 29/10/2019: Hey Chris, I am sorry to hear this. Please could you email us at email@example.com so we can look further in to this for you.
Staff are happy too help.. pictures and frames are not cheap but are special..
Nice place very quick service
My go-to place for getting photos printed. Very easy to upload pics via usb or bluetooth, choose adjust and print off, all within minutes. Staff are friendly and helpful too which is brill and often offers available. Would recommend to anyone.
I visited your hanley store today and was served by a lovely young lady who helped me to print off the photos from my phone. She showed me how to send them and print through different sizes for my frames. Lovely customer service, keep up the good work!
Having recently lost our familly pet of 15 years we decided a slate with an image and message would be a good idea. The Tunstall store at Asda was our choice. The usual girl assistants at the Max Spieimann counter were abscent and a guy Toby was there to assist us. Polite, compassionate and very helpful are just 3 words to discribe him. Having worked in retail and customer services myself this guy had it all. Well done on employing a very nice chap. ☆☆☆☆☆
Great service frendly staff.
Reply left 10/09/2019: Thanks for the great review!
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