Max Spielmann Congleton Reviews
Exceptionally friendly and helpful staff. Nothing is ever too much trouble for them on numerous visits we have made to the Congleton, Bridge St store. A pleasure to deal with your staff at this store
Thank you Danielle for the fantastic customer service we received at the Congleton store.
We went in asking for a photo to be printed on canvas, but were unsure of the sizing options. Danielle was brilliant, she took the time to compare the options and positioning of the frame.
Really pleased with the finished canvas, which was made instore by Danielle. Call received to advise when it was available to collect. Very quick, friendly, helpful service, will definitely be back again and have already recommended to friends.
Thank you ladies for your invaluable assistance in printing my photos, I couldn't have done it without you!
Fast enough. But slow at serving this last visit tho.
I have just ordered three 30x20" canvass prints at £186. I selected the same day service on a Sunday morning expecting to at least be able to pick up the prints on a Monday afternoon. One hour after my order was placed the Congleton shop rang me and said it would be at least seven days due to Christmas demand. Whilst I understand and do not object it would have been more honest to make that clear on your web site during the ordering process. Not the standard of service I expect from a company or your status and size.
Brilliant guys in this congleton branch. Helpful and really happy guys. Will be back.
Reply left 29/11/2019: Glad you are happy Patricia :)
Reply left 29/11/2019: Thanks Joanne :)
My experience at this shop has been exceptional every time. The Manager is very helpful and personable, suggesting various products and lending useful advice.. I have health problems so the buying procedure is difficult for me from start to finish. The Manager's support and the shop's polite, customer-friendly staff have ensured the simplest, quickest purchases for me - always with patience and respect. I have visited this shop several times and shall be recommending it as preference to others. I would like this review to be available to the Store Manager and her staff.
Got some nice photo albums here
28th August 2019. The photo shoot service was good. Enjoyed the photo shoot with good customer serive from the team. All the problems were in priniting.
We recently had a photo shoot with Max Spielmann at Congleton branch and ordered various prints which includes Canvas, 8*3 and 6*4s.Unfortunatly during collection, there were patches on faces and had to order re-printing many of ours which could be due to editing. Further to our complaint over phone to your head office, we had all the prints delivered to our home address.by removing the patches, though not in great quality , the patches on faces removed.
With this one I want you attach the quality of the canvas that was given to us. Having paid £40.00 for a canvas, we are not happy the way the canvas was wrapped around and I have attached the pictures of the same to get a better insight on quality of canvas. I would like you to have a look into it and we would prefer to get a new canvas from the digital copy of the photo shoot.
Kindly acknowledge the receipt of this complaint letter and request you to do the needful.
Unfortunatley there is no way to attach the actual picture of the received Canvas
THE SERVICE WAS EXCELLENT, I WAS HELPED BY THE MANAGERESS,
KRISTA I BELIEVE !
SHE HAD JUST DEALT WITH A LADY WHO WAS PHOTOGRAPHING AN INJURED LEG, IN THE MOST PROFESSIONAL AND COURTEOUS WAY.
SHE THEN HELPED MYSELF AND MY WIFE TO ENLARGE SOME FAMILY PHOTOS, AND ANSWERING OUR QUESTIONS WHILST EXPLAINING TO HER ASSISTANT HOW TO CHANGE A ROLL, HELPING ANOTHER CUSTOMER FOLLOW THE SCREEN DIRECTIONS AND SPEAKING TO, WHO I ASSUMED WAS HEAD OFFICE ON THE PHONE.
THAT IS MULTITASKING AT ITS FINEST. MOST PEOPLE WOULD HAVE BLOWN A FUSE. SHE WAS EXREMELY CALM UNDER FIRE.
I WILL CERTAINLY BE USING THE CONGLETON BRANCH AGAIN FOR ALL MY PHOTOGRAPHY NEEDS.
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