Max Spielmann Burnden Park Reviews
The customer service i received when i was in the store was amazing, the young girl who helped me was very professional, polite and extremely helpful. I wish other companies had this level of customer service, will definitely be using this store again.
I found your bluetooth machines extremely confusing to use as i usually use Boots where you connect through a leed. I had assistance from an advisor, a young blonde girl with stupidly long acrylic nails. She was helpful, however the entire time i was there i had to listen to her bad mouth a previous customer whilst on the phone to a collegue. She continued to do this whilst helping me AND whilst i paid. I found this extremely rude and unprofessional. Whilst helping me she also stated it would be cheaper to print my pictures a different way, to which i replied that this was the size i wanted. She again questioned me on this and then stated "im not complaining like". Again this was very rude and unprofessional. Her attitude was atrocious and almost cocky. I wont be going back to this store for my photos firstly because i prefer other brands photo manchines and secondly for the terrible service.
I visited your store within asda bolton today to have some pictures printed. It was quite an emotional visit as the pictures i needed were of my mother who sadly passed away a few days prior or to my visit. I asked the lady that was present for some help as i was not really sure what to do. She could immediately see that i was a little upset and she asked me exactly what i wanted and proceeded to take charge and helped me enormously. I told her why i needed the pictures and the empathy and way in which she dealt with my request was lovely. She made a very difficult and emotional experience that little bit easier for me. I sadly did not ask her name but i am hoping that you will pass this review onto her and thank her for her kind professionalism. I think she was a manager, and as someone who also manages people i would have been proud if that was a member of my team. She is a credit to your business, and the pictures she produced for me were lovely.
I wanted information concerning the purchase of a canvas style picture the lady was busy with a customer but she took the time to speak to me I was grateful because I was on a lunch break and didn't have a lot of time she offered me good advice and I'm going to order a canvas when I have more time
I cannot praise or thank Jenni at Burden park enough.
I was trying to print a picture which had emotional and sentimental value.
Jenni helped me so much. One of my attempts resulted in a picture looking not very good. Jenni said ' All that matters is that you are happy Let's start again and get it right for you. I will not charge you for the picture:
I know it was only 60p , but still the kindness meant a lot to me .I came back the next day to try again and I was fortunate enough to have Jenni help me again.
Please please pass on my thanks. It meant so much to me .
Kind Regards Lisa