Johnsons Cleaners Oxford Woodstock Road Reviews
I just had a brand new white shirt from Boden's ruined. First the white shirt was returned to us dingy and coated in fur balls from other items it was washed with. They wanted to 'clean' the shirt rather than give us any money back. We let them 'clean' the shirt a second time and it came back with brown stains on the color and fur balls still on the shirt. Again they wanted to 'clean' the shirt rather than return any money. We let them 'clean' the shirt a third time and it came back with subtle brown stains on several locations on the shirt and the shirt is stiff and itchy. The shirt is no longer wearable and needs to be trashed. They completely ruined the shirt. In particular, Theresa gave poor customer service. She was not helpful and quite rude in her responses to the multiple issues regarding what was wrong with our garment. Never once did they offer to refund any of our money back either for the 'cleaning' service or for the ruined garment.
I couldn't fault the service I received. The gentleman that I spoke to, Jamie, was incredibly friendly and accommodating, even having my dry cleaning done for me extra quickly because I had an event on the following day. I had a two piece suit dry cleaned and it came out perfectly. I would recommend this Johnson branch to anyone.
The Oxford woodstock road branch is horrible. I asked for repairing of 2 things and dry clean my dress which I paid £45 for. When I went to pick it up, the dress was not cleaned, and was only repaired for one thing. At the time I didn't have the ticket with me which showed which exact repairing was required, so the lady at the till even argued that I never requested for the other repair at first place. I gave up arguing with her at the time and only sent the dress back for washing again. Later I found my ticket again, which clearly stated repair for 2 things and dry cleaning for the dress. So she was not only rude, but also lying!!
My clothes came back unfolded and still stained. Not worth the money.
Returned my dress with obvious water marks (not previously there), which I made them re-clean. When i picked it up the second time was horribly wrinkly and they said the steamer wasn't working so I would have to return yet a third time if I wanted them to press it.
Miserable! They didn't iron and also damaged my expensive jacket. I won't go back again for sure.
Every time I see a negative review I always think that we use to remember negative experiences and forget good ones. I used this service, I had satisfactory result therefore I give 4 stars.
They have provided us with leather cleaning that has enhanced the look of our furniture while supplying superior customer service.
They did the work for the most reasonable prices around town, and it was done quickly and correctly. Not the friendliest of people, perhaps, but they are not "Friendly Cleaners," after all.