Hey Baby 4D Bishop's Stortford Reviews
I’ve now had 2 lovely experiences in this baby scan clinic and it’s been amazing. The staff are so friendly and accommodating and make you feel so special and make the whole experience special and comfortable. You can book online which makes it easy too. The place itself is beautiful and clean and has good atmosphere. Definitely the best baby scan clinic in east Herts and I’ve been to few! Definitely recommend going there.
A lovely experience from start to finish, the team were great also
Excellent experience. Extremely welcoming and friendly staff. I highly recommend them
Very happy with the service. Will definitely use them again and would recommend them to everyone.
Seem from these reviews that the product is effective and easy to use.
I'm a misery when it comes to spending money, especially when i thought it unnecessary as we were having a 20 week anomoly scan (which also reveals the gender) one week later.. However i will tell you this if you are considering going to Hey Baby 4D:
1. the staff on the day (a gentleman behind the counter and the female sonographer) were extremely friendly, professional and wrt Covid-19 were assertive yet not overbearing with precautions. The sonographer was friendly and relaxed whilst giving the impression of being knowledgeable.
2. although this is not an anomoly scan and not intended as a replacement for such, if you are not going private and unaware who your NHS sonographer would be, you can almost guarantee it wont be as relaxed, comfortable and precious as the setup at Heybaby4d
(minor)Points for the clinic:
1. the toilet walk is a bit drab
2. the coloured lights could be better placed, you make a bit of a thing of it on your website but it was a bit of disco strip lighting on the day, albeit fun
3. the water (and asking if you preferred room temp or cold) was a lovely gesture. maybe a basic coffee machine would appeal to others but with water I was happy
4. your price is fair, initially I thought it expensive for 15/20 mins. although I think it was great for our first child, I am on the fence whether I would use the service for my second/successive children (if i'm lucky enough to have any more :) )
Disclaimer - I paid for the scan :) this is an honest review
Lovely clean building and really helpful online staff when booking. Warm greeting at reception and we were v happy that my partner could still attend. Unfortunately they were running 25 minutes behind and when it was our turn the sonographer did not have much enthusiasm at all and we felt incredibly rushed in and out (we were given 8 minutes in the room out of a 15 minute app). Having attended many private scans before (3rd baby), and reading lots of positive reviews for this clinic unfortunately it did not match close to our expectations atall. Not sure if we just attended on a bad day as we had such a different experience to the other reviews written on here.
Worth noting that we wanted to purchase 3 of the heartbeat bears but were told we weren't allowed to listen to the heartbeat (though this is stated in the scan description), the sonographer told us the entire scan was recorded so we didn't need to film on our phones when we began filming - but it isn't so we completely missed out on videos and the scan pictures were so so very blurry we didn't bother purchasing any for family and friends that were supposed to be special Christmas gifts! After complaining we were offered to wait around for a free slot and go back inside to hear the heartbeat however we just felt so incredibly uncomfortable and deflated by this point we ended up leaving. Overall we were incredibly disappointed with this being 5 days before Christmas and my partners first scan he could come too. I'm glad we attended a solo scan before booking in any package deals and we will be booking elsewear for our gender scan.
Edited to add as my wording may not be clear - we we able to hear a two second preview of the heartbeat but when we asked to hear more we were initially told we weren't allowed to hear the full heartbeat. When I questioned this after the scan, as written above, Johnathan did offer to speak to the sonographer for us go back inside.
Reply left 29/12/2020: Thank you for your feedback Alicia, we take it very seriously and use it to continually improve our services. I am surprised by some of your comments though, especially regarding the heartbeat, as when we chatted on the day and you confirmed you’d heard the heartbeat. I’ll give you a call to chat through your feedback, as positive customer experience is really important to us. Kind regards, Jonathan
We had an amazing experience at Hey Baby 4D, Bishops Stortford. Staff were extremely professional and couldn’t do enough for you. We had a lovely scan at 15 weeks as at the time, my husband couldn’t attend my hospital ones. We heard the heart beat, was reassured everything was ok and got some lovely pictures of our little one. We were so pleased that we’ve already booked our VIP 4D package and can’t wait to go back! We’d have a scan here every week if we could 😅- highly recommended!
Excellent experience. Will be back for more scans.
It was a really lovely experience.
The staff was welcoming and the ultrasographer explained everything thoroughly. Highly recommended.
Reply left 29/12/2020: Many thanks for this lovely review! We are so pleased you had a great experience, it means a lot to us :)
Jonathan and Shazia were extremely professional throughout, helped us along the way from start to finish going the extra mile for us. The setting was nice and calming whilst remaining very safe. The scan itself was brilliant, friendly and informative. We will definitely be returning for the 4D scan!
I had the most amazing experience with Hey Baby today! They were so welcoming and the package that I chose was perfect as I was able to have peace of mind and check on the progress of my baby!! I would definitely recommend!🥰
A lovely experience with thoughtful and professional staff. We would highly recommend.
Amazing service, my wife found it very caring and efficient.
Fantastic service for future moms!
I went there with my best friend and I was amazed how supportive and friendly the staff is! Would definitely recommend.
Very polite and professional, even offered a bottle of water chilled or room temperature. Lots of additional extras available. Very clean environment.
Reply left 20/11/2020: Hi Daniel! Many thanks for this kind review! We are very pleased you had a great experience, it was good to meet you guys!
Excellent session. Thank you so much for the beautiful gender scan experience. I highly recommend them.
We had such a lovely experience getting a health & well-being scan. We were really well looked after and will definitely be recommending Hey Baby 😊 🍼
Johnathan & Shazia were professional, personable and excellent with us. Feels like a personalised experience, the place is clean and for such a special moment, I couldn’t recommend this place more! 👍🏻
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