Choices Sutton Reviews
We had purchased a property to let out to a family who would enjoy and take care of the property.
I had spoken with about six different letting agents. At this point Choices were in my top two!!
However when Covid came into full effect the only letting agent who kept in contact with me through out was Christie from Choices estate agent in Sutton.
Christie was brilliant she kept me updated with how viewings were going on a regular basis and what some of the feed back was. Gave very good advice through out.
She managed to secure a lovely family into our property in record time
Very happy with this service and will definitely be using Choices again!!
I was the buyer of a bungalow in Sutton. Provided a very friendly & excellent service
We bought our property through this agents, I found communication very clear and they came back to us promptly with any answers. I would recommend them for buying a property.
Thank You so much to Ben and Christie in the Letting team in choices who helped me find a property quick and easy and making my moving process a lot less stressful. 10/10 would recommend
Gabriella and her team in Sutton are absolutely fantastic. After an awful experience with another agent, I decided to put my house on the market with Choices... and 2 and half weeks later it has sold at full asking price. I honestly could not recommend a better estate agents. I am so pleased with the service it has been straight forward and stress free and I can’t thank you enough.
Reply left 07/03/2020: Thanks Abigail. It has been a pleasure helping you on your journey! We look forward to guiding you through to completion!
From the moment of the first call with them, they were very professional and not very pushy! Michael showed us 4 properties and took the time to drive us around and we were really pleased with the experience. From the moment we put the offer and it was accepted everything went really smooth. Gabriella and her team are great and helped us throughout the process! We are very happy with our first home now! 100% recommended!
Reply left 07/03/2020: Thank you Imber, we hope you are loving your new home!
I recently sold my home in Sutton through Choices and I couldn't of been happier with the service! After not having the best experience with my previous agent Gabriella, Dan & Daniel were honest & proactive from the start and changed my views on estate agents! Would strongly recommend to anyone selling!
Reply left 07/03/2020: Thanks Nirav, we hope you are loving your new home!
AVOID THIS USELESS MORONS WORKING HERE ,
Reply left 25/12/2019: We are sorry if your experience was not to your likening but this is not an excuse for abusive behaviour. This is not an acceptable review and will be reported as such, if you are on our database you will be hearing from us unless you remove it immediately
I was recommended Choices in Sutton by a colleague and they did not disappoint! Communicated well, was honest & proactive from the start. Would recommend to anyone selling in Sutton! Thanks Gabriella & the team!
Reply left 17/12/2019: Hi George, it was a pleasure working with you and thank you for the feedback it's greatly appreciated. Kind regards, Gabriella.
I have been a landlord for many years. I and found choices to be a very proactive agent, they always get my properties rented very quickly, I can't thank christine enough at the sutton branch, she goes above and beyond for her clients.
Fantastic customer service from Sutton Choices. They really guided us through the process, being first time buyers we valued Gabriella's support and experience. Would highly recommend.
Reply left 17/12/2019: Hi Gemma, thank you for your feedback. As a team it was a pleasure to assist you with your purchase and we wish you many happy memories in your new home. Kind regards, Gabriella.
Gabriella and the team was great from start to finish! Being a first time seller I was concerned how stressful it was all going to be, but they went the extra mile to make sure the entire process run smoothly! Would highly recommend!
Reply left 21/11/2019: Excellent to hear Andrew, many thanks
Having lived in a Choices let property for a year (and many other rented London houses with different agents before), I would not recommend going with Choices. On leaving, the agents attempted to add multiple unjustifiable charges and additional rent twice over. While staff within the branch are professional, communication internally seems lacking and they seem to add additional unexpected charges as a matter of course. While these charges have since been dropped, the extra stress and time dealing with Choices is not worth it.
Reply left 08/11/2019: We are sorry you have been unhappy with the service you have received, however, you must understand we act on behalf of our landlord and sometimes, at the end of a tenancy there are disputes about the amount of dilapidations and damages due, which is why there is a disputes service to settle these matters. We accept that sometimes checkout can be a stressful time but it isn’t always something we can control. If you send us further details we can look into your case and respond more specifically
Save yourselves.....do not use. Terrible.
Yes it's a genuine review. You really are that bad.
Reply left 01/08/2019: If this is a genuine review we apologise if our service failed to reach our normal standards. However, based on your screen name and the lack of detail there is a fair degree of likely hood that this is a fake review, or a review by a dysfunctional individual, people aren’t stupid they can tell the difference
Moving in date changed. Not deep cleaned as promised, something others have commented on. Told didn't need to clean on vacating, still left cleaner than when we moved in. Asked to vacate early as landlord "Choices " had problems. This we did , they offered no help in finding alternative accommodation. Might be good for landlords but not for tenants. Would never recommended though for either.
Reply left 15/07/2019: We are very sorry you were not happy, we will investigate and try to learn from any mistakes made. If you identify who you are and we find we were at fault we would be happy to send you a small gift to make things right
had a really good interaction with jay. Very knowledgable and on the ball. Thank you so much for your time and efforts. Fingers crossed
Thank you Christina and Jordan for all your help and support and going extra mile to accommodate us in such a professional and friendly manner.
I highly recommend Choices to all those searching for their dream home.
Very poor customer service!
I have applied in zoopla to view on of their flats listed there. One of the agents called Jordan informed me that this property is no longer available.
However he offered another flat with good location which i can see from next day and i agreed. I asked for confirmation email with the address and time of our meeting-silence.
I had to make another 2-3 calls in the office and in the end one of the agents gave me the address.
I ended up waiting 30 min infront of the house but no one showed up.
Completely wasiting of time!!!!
Reply left 22/06/2019: Thanks for bringing this to our attention, we are very sorry for your bad experience . We will investigate and ensure the matter is dealt with. If you contact our customer service dept we will be happy to send you a £10 voucher to make up somewhat for the inconvenience email firstname.lastname@example.org
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