Choices Redhill Reviews
I was desperately in need to find a new accomodations and had a viewing with Xavier. After speaking on the phone with him he asked me what kind of place I was looking for, then found 2 other places for me to see in the next few hours, and the next place we saw all three. And I ended up taking one of the viewings I saw with him. After that he was very helpful with me to get all the necessary documents done for this move to happen as quickly as possible, and in the end, everything got done in less than a week. He is a very kind professional man who treated me well. I also met some of his work colleagues when I went to collect the keys, who were also very helpful.
Good professional business.
Grace was our main point of contact who was incredibly helpful.
Moving house can be a stress full time my previous experience with Landlords and estate agents is not a good one. But I am happy to say we don't have this experience with Grace.
Grace was not only fast to reply but is 100% trying to make sure we are happy in our new home, she goes the extra mile to understand the situation and apply empathy. Her reply to emails are fast and well considered, she has never dodged a call or avoided contact.
Honestly Grace should do a workshop on customer experience with a lot of other London estate agents.
We also had the pleasure of working with Phoebe in Grace's absence - we didn't have much contact with Phoebe but Phoebe is always professional and works fast/ effectively
My first and very good experience with this agency. All agents are very professional and responsible. They helped me and my girlfriend found perfect room up to our expectations. Thank you very much Tianne. I can only recommend!!
I'm renting my house with them and I don't have any problems at all
Nicola at Choices absolutely went above and beyond to organise and complete the sale of my flat. Her communication with myself, the solicitors and the other estate agent was great and really appreciated during a very stressful time of selling and buying. Nicola was personable, efficient and always positive when we spoke. I felt like I could contact her regarding any issue and she would be able to help out. I would highly recommend her services and certainly use Choices again if I were to sell my property.
Raimonda, Helen and shannan at Choices in redhill did a fantastic job for me with my first buy to let property. I had a tenant almost instantly and everything was done In the best and most professional manor. Thank you.
I have been renting from Choices for 3 years, and have an opportunity of a lifetime to move to Wales with a fantastic job. Problem being I'm in a years contract. Obviously I'm liable for rent till a replacement tenant is found, with in 2 days Choices carried out 11 viewings. Found a replacement to move in on the exact day I needed. Thanks to them I can move and take up this opportunity. Thank Helen and Rhaimonda.
I asked Amy Francis to provide me with a reference and she did so very quickly. I truly appreciate her responsiveness and her consistency in getting any queries resolved quickly and professionally.
Choices dealt with matters efficiently and professionally
I just want to say how professional this place was when getting help with my own house and finding investments. Nicola was the name of the lady I dealt with and she is so professional and honest, qualities rare to come by these days. I highly recommend her to help you with and property you might want to sell or buy.She was always available and I appreciate the honesty too because many are not. Thank you Nicola.
Disgusting quality of customer service the supposed woman in charge has no idea how to control her co workers, giving out misleading information, the state of the property my family are is in shocking.
Absolute joke of a team.
Great team! helped us a lot during our sales!
Unpleasant experience with these estate agents in Redhill. I would not recommend them. Use other agents instead like Woodlands or Leaders
Avoid at all cost, They have lots of charges in the fine print of their contract which they will not tell you about. Then charges you once you give your notice. Also they conduct too many so called "inspections"
Diabolical estate agents AVOID AT ALL COSTS!!!
We have just given our notice. The reason we are leaving is that your company has failed to complete a single repair despite us notifying you on numerous occasions over the past 6 months, some of which should have been completed on H&S grounds prior to us being given the keys. We have had no working light in the bathroom since moving in which is obviously very dangerous as bathrooms can be slippy.
We have had no consistent hot water in the property since moving in which again we have notified you of on numerous occasions and you have not acted to remedy the problem meaning all through winter we couldn't even get a hot bath.
We have had a leak on the boiler since we moved in which we again notified you of and no action has been taken, I have had to empty full buckets of water out every week or so.
We did not receive a copy of the inventory again which we have advised you of on numerous occasions and still haven't received it 6 months down the line.
A week or so ago you instructed an agent from "no letting go" to visit the property which I agreed to and made an appointment for their representative to attend, nobody showed up and left me in the house waiting for them to attend completely wasting a day of my annual leave.
I have avoided inviting my parents and friends around to the property to visit because of its condition and the awful stains on the ceiling and carpets which we were advised would be rectified on viewing the property.
It is not fair in the slightest to leave tenants in an unsafe property like this for this length of time, the amount of rent we have paid you over the term we have lived here does not reflect that of a property in this condition. I believe that we have given you plenty of opportunity to rectify the issues and complete the repairs and you havent bothered to instigate the repairs.
Will be seeking legal advice on the matter.
I writing this review in shock. One star was because it was mandatory to write my comment as I would not have left any star rating. I have just had my baby woken up by someone from Choices touting for business whilst seeing a For Sale board outside my house. We have instructed another agent to sell our house and did not request help or this intrusion. I called the office and the lady was asking me lots of questions to get any details from me regarding my sale. Beyond rude and not a professional way to introduce your business.
I have used choices on 3 occasions now selling my own home plus a buy to let I had and recently my parents home. Nicola, Matthew and the team have taken the stress out of selling my properties keeping in touch on a regular basis so I know exactly what’s going on. Best of all on each sale the price I achieved met with my expectations. Keep up the good work and thank you once again.
The worst agent I’ve ever seen. Stay away from them.
Very bad customer service.
Very bad in management.
Asked them more than 10 times to fix things up, not respond to emails and never picked up my calls.
Reply left 21/01/2020: Hi Omran - I'm sorry that you feel this way. I can see that we have had numerous communications with yourself and that we are in the process of trying to agree for some new furniture to be ordered for you. If you would like to escalate this please feel free to contact me directly firstname.lastname@example.org.
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