Review by Lou H, 2026-06-09T09:16:40
I have to admit I tend to be somewhat suspicious of companies that receive nothing but glowing reviews, but I took the plunge anyway and booked a survey with Home Counties Loft Ladders. I'm so glad I did. Jamie was on time, friendly and polite, and took the time to explain the different options for my loft, with no pressure whatsoever to proceed. In the end I had so much confidence in what was on offer that I went ahead and booked the work. Tony and Rhys did an amazing job, backed up by Becky and Jaime in the office who were a delight. Loft hatch extended, ladder fitted, super sturdy boarding and a nice chunky layer of insulation to top up what was already there. Could not be happier - it's like having a whole new room, and very professionally done. Tony and Rhys deserve a medal each for sympathetically meeting the challenges of my old cottage (constructed approx 1850) and negotiating the twisty steep stairs umpteen times! 10-year warranty is reassuring too. Highly recommended
Reply: Thank you so much for your fantastic review, Lou. We're delighted Jamie, Tony and Rhys, along with Becky and Jaime in the office, provided such a professional and friendly service. It's wonderful to hear the hatch extension, ladder, sturdy boarding and extra insulation have transformed your 1850 cottage and that the team handled the tricky stairs sympathetically. We’re proud the 10-year warranty gives you peace of mind and really appreciate your recommendation. left 2026-06-12T09:27:30