Review by Vivienne R, 2025-12-12T16:16:26
I had a loft ladder installed by HCLL two years ago and the high ceiling made it difficult for me to open and close the ladders. I contacted the company and they immediately sent out a fitter to assess the situation and a team to attach a spring and hook to make the ladders easy to handle . I feel safe and it has allowed me to independently use the ladders. HCLL have increased my quality of life and I can’t praise them highly enough. Safety was their priority and they did not charge me to make the ladders safe. I am in my 70s and to have this level of care and concern is rare from companies.