Bradleys Estate Agents Liskeard Review by Birds a, 2020-11-07T13:05:00
Having sold our property, we made an offer at a level as suggested by Amanda of Liskeard Office for a property we had viewed. We were told that sellers were withdrawing their property from the market until the Spring but they would contact the vendors. As we had not had any further response from Bradley’s at Liskeard I spoke with the manager, Martin Durber. He told me that he was trying to get the vendors to accept our offer and I asked to be kept informed. Days later we now see that property has been sold STC but we have not heard from Bradleys and we were not given an opportunity to raise our offer if it was insufficient. I therefore assume that our offer was merely used to lever another buyer to raise their bid. Whatever the reason the seller may not have achieved the best price for their sale and we as buyers shall avoid the properties they are advertising so as not to be subjected to their lies and sharp practices. UPDATE 01/12/20 Further to my earlier entry. I have made a Subject Access Request for my personal information held by Bradley Estate Agents under the Data Protection Act 2018 (GDPR). The results are very revealing. Seemingly, a letter drafted by the negotiator and addressed to me, dated the day of my higher offer, indicates that my offer was put to the vendor but was rejected and contains an invite to raise my offer. This letter is surprising and rather suspicious. Firstly, because its content was totally contradicted by the Manager, Martin Durber, both in a telephone call I had with him the following day and later when I found out the house had been sold (three days later). Secondly, whilst addressed to me, neither the letter, nor the content, was ever conveyed to me by post, by email or by telephone except in response to GDPR request. Thirdly, whilst this letter is dated 3rd Nov 2020 it was only recorded onto Bradley’s contemporaneous Journal Report systems on 7th Nov 2020 after the property had been sold and only minutes after I had spoken to Martin Durber raising a complaint. Responding to my Head Office complaint, Martin Durber was adamant that the letter was not backdated, and Bradley’s refused to supply the document metadata under my Data Protection request for verification. Further examination of the letter properties clearly indicates that this letter was backdated (see photo). If you are really following an internal complaints procedure then you may wish to invite the authorities to look a breach of the Counterfeiting and Forgery Act 1981 in the creation and use of a ‘False Instrument’ contrary to Sections 1 and 3 of the said act.
Reply: We understand that this is being discussed via our internal complaints procedures and therefore wouldn't be appropriate to comment further. left 2020-12-01T11:59:34