BoConcept Review by Ms. R, 2018-06-25T17:14:59
Dear Darius - further to your reply I am well aware you do not provide a cleaning service. I only asked for a recommendation on where to get the items cleaned and some advice on what best to use on these stains. None of your staff bothered with these simple requests - choosing instead to either ignore me or summarily dismiss my queries with the bare minimum of advice. Its a pity it had to take a negative Trust Pilot review to get you to even contact me. I requested many times for you to call me back - which of course you ignored. So now I look forward to hearing from the service company. I can be reached @ my email on your system. I purchased 2 rugs and a couch from BO Concept in Harrods. Whilst incredibly eager to sell this to me, once I received the items the after sales service was dismal. Rude dismissive staff - barely replying emails or returning phone calls. Quite incredible given the amount I spent. And all the information I needed is how to remove stains from a supposed stain friendly couch and carpet. A dismissive "please read the manual/instructions" is what I received. Never again will I purchase from BO Concept. It costs them nothing to help me - try to understand the problem, work out what the issue, feedback to the factory. They could not afford this simple service. PS and the couch and rugs stains badly. Very badly.