Choices Reviews

 

 reviews

No good customer service . No proffesionel approach. Over all no recomendation to any one.

 reviews

We were tenants in a Choices managed property for just shy of two years. The mechanism for reporting faults is good via online portal but action can be slow, however this may be down to the landlord (we were without a washing machine for 5 weeks at one point). Other than that we had very little interaction with them. The portfolio management team on the other hand were always polite and easy to deal with, particularly Customer Services Supervisor Amy Francis who has bumped this review up from three to four stars. We are still awaiting return of our deposit money, again this is taking a while but I am sure that is down to the landlord.

 reviews

I used this agency whilst renting a flat, the landlord and I experienced very conflicting stories from the agency. Choices seem to rely on employing people with little or no experience which is fine, but training is required. I emailed my issues to the MD, who initially was very hesitate, unwilling and protective over her team - however openly admitted that her whole team needed training!!! If you like a circus - this is a great show for Crawley town centre!

 reviews

The Choices is really reliable and flexible Estate agency. Also, the room is really very nice, sunny and comfortable and good value for money. Thanks so much for having me such a really lovely room.

 reviews

Very fast in responding, very professional and getting things sorted quick

 reviews

Gave another tenants email address and bank details through an 'admin error'. Not competent. Would not recommend.

 reviews

I have dealt with alot of agencies and Amy is the most lovely and helpful person I've ever had the pleasure to deal with when renting a property.

 reviews

I recently moved to an apartment in Putney on upper Richmond road. I was in a really difficult situation with my previous landlord and I got in touch with choices. Initially I spoke to Catherine Shinerock who listened to the issues I was facing and immediately was helpful which restored my confidence. Catherine was quick to respond to my query and quickly made arrangements for me to view and secure the apartment. Within less then a week I could move out of where I was previously and move into the apartment in Putney. Generally the service was smooth with a quick turnaround and constant reassurance. It really felt like the team made a real effort to help me during this time and I appreciate everything they have done so far. I would recommend choices to other colleagues and friends looking to rent in London. This can be a stressful thing but Catherine and her team made it look easy.

 reviews

No respect for the tenants, we signed to move into a property and I moved myself and most my possessions down from Leeds to walk into the office to discover the house was not available to move into. They showed no remorse for putting me in this situation and other employees in the office even found my situation amusing, truly disgusting behavior displayed by this organisation and they are not much short of criminally negligent.

 reviews

On my second rented room from Choices, as per the other reviews lots of empty promises and obfuscation of fees/details of tenancy. It really appears like they're going out of their way to make the fee structure as complicated as possible to confuse you into paying unnecessary fees. The moving in and admin fees, etc are too much considering how badly they can mess up even a simple contract. On my first contract it took them 4 tries with me having to spell out my details of my tenancy (£175 well spent) before my contract details were correct - amazing considering most of it is boilerplate stuff. They also moved my moving in date without telling me and on the whole communication is pretty poor depending on who you deal with. The London office (I'm renting in London but all admin is in Redhill) has now stopped responding to my emails despite me being a repeat customer and just about to put down a new deposit with them. The London office seems to be a standard flashy salesman, empty promises, high fees, high turnover operation same as all the other cheapo agents out there. Tunde especially is the king of empty promises. The admin in Redhill is more professional and are usually a lot more clued up. Bailie in Lettings Admin, for example, has been a stand-out professional, extremely helpful and has clarified in a few emails what weeks of chasing the London office didn't achieve. She is absolutely great! I don't think Choices are a bad company, they just need much more oversight on communication to tenants and prospective tenants (especially in the London office). I think management would be shocked at the lack of compliance there.

 reviews

No research carried out by them to substantiate their prospectus. No assistance from Ivan or Steve. Do not use this agency. Dishonest and unreliable... read full review

 reviews

No research carried out by them to substantiate their prospectus. No assistance from Ivan or Steve. Do not use this agency. Dishonest and unreliable...


 reviews

The service has been exceptional........ Tunde worked very hard to make sure I secured a property I wanted and was professional friendly & very positive, always keep me updated and Ashley in the office on the last few days of completion of signing really helped when I hit a few challenges, she really eased my mind....... everything was handled professionally with kindness and care and both these members of the team went the extra mile to make sure I didn’t have any worries impossible was nothing to them! Thank you a great couple of people, a great team a great business you have my vote...

 reviews

What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ... read full review

 reviews

What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ... read full review

 reviews

What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ...

 reviews

What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ...

 reviews

Jack is a helpful guy and very professional and the rest of the lettings team are excellent and good to deal with! They have really helped me and I would recommend them! Very polite and sincere, I will always come back to use them.

 reviews

My partner Linh and I have been taken care of extremely well by the wonderfully responsive, experienced and friendly Christina. She has helped us no-end from the moment we stepped foot into the Choices Sutton branch in finding and getting our first flat to rent. Other employees from Choices, such as the admin team have been very helpful and responsive to all questions thrown at them and have helped guide us through everything from start to finish. We both would like to say thank you to Choices and Christina in particular for making this as pleasant as possible. Their effective way of working meant that we are only moving in one week after we viewed the flat!


Next >>