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Timpson Reddish Review by Michelle E, 2019-12-14T17:12:48

I visited your Timpson’s concession in the Reddish branch of Morrison’s today, 14th December, to have a battery replaced in my watch, when I was told the price of the battery replacement I queried it as I thought it was rather expensive. The response I got was so rude from the assistant behind the counter, I didn’t see her name badge, she was a middle aged lady with blonde hair in a pony tail and she took me completely by surprise with her over the top response. Not only did she raise her voice at me, she repeated several times that she doesn’t make up the prices, she merely quotes the prices and then continued to say that she was sick of customers complaining to her all day and then she turned her back on me and walked into the back of the shop and disappeared. It was frankly very poor customer service at best, I appreciate we can all have bad days at work but one should never take ones mood out on the customer. I left without purchasing the battery I required and personally I think this particular member of staff is in need of some customer service training before she frightens any more of your customers away.

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