Timpson Newcastle-Under-Lyme Review by Patricia L, 2019-11-08T11:45:53
I had 2keys which didn’t fit first on 15th October .i returned to the store and the young man apologised and cut 2 more these didn’t fit either. On my third visit he checked the catalogue and said he would order in some keys and would ring when they arrived in 2-3 days. As I didn’t get a call I made a 4th visit and dealt with a different member of staff Thomas Houston who I understand is the regular staff member there.he was disinterested and offered no apology for not contacting me. He asked me why the keys had to be ordered but why would I know? He did however say he would reorder and again promised I would be called when they arrived.once again I had no call so I made a 5th visit and was met by another member of staff who was very apologetic but couldn’t find the keys. I went into store yesterday my 6th visit and Thomas Houston was back on duty.there was no greeting so I explained what had gone before and said that I was disappointed and annoyed that I had had to come back so many times and that I hadn’t been contacted as promised. He accused me of being rude and said that I was clearly in store to do some shopping so what was the problem. If anybody was being rude it was him and his tone was aggressive.he asked to see the original key and snatched it from me and proceeded to cut the keys which he had managed to find. Thankfully they do now fit do hopefully I will never have to come into contact with Thomas Houston again . I certainly won’t be going back .i have years of experience in a customer service industry and I was appalled at his attitude. I would appreciate some feedback on my complaint kind regards Mrs Patricia locker