Well Polished Stoke-on-Trent & Stafford Reviews

Hanley
Stoke-on-Trent
UK
Telephone: 01782 694378

Well Polished Stoke-on-Trent & Stafford Opening Hours
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday closed
Sunday closed

Well Polished Stoke-on-Trent & Stafford Reviews

Stoke-on-Trent & Stafford reviews

I am so pleased with the service I receive. Gemma visited before the cleaning day. She listened to what I needed as when I came home my bathroom was sparkling. So much so, I didn’t want to use it. Thank you so much to Gemma & Geraldine for making it such a painless process & not making me feel guilty for needing a cleaner owing to a host of personal reasons.

Stoke-on-Trent & Stafford reviews

Great service, I had a one off deep clean. Tailored to my particular needs. Lovely staff who really listened to what I needed, it was a surprise wedding present completed as my daughter was actually getting married! They collected a key as I couldn't be there, and left the place looking amazing! I must point out that it was a big, difficult, very dirty job cleaning my daughter's house, who is a student...need I say more..?! Elisa was very kind, helpful and understanding. She transformed the place..!!

Stoke-on-Trent & Stafford reviews

Since Elisa arrived she’s been our Angel. We love her looking after us and our home. Such a difference having someone around who makes a great contribution to family life for the better........and the dog loves her too! Very happy with the service provided. Can highly recommend Well Polished.

Stoke-on-Trent & Stafford reviews

Great service. Effective, efficient and reliable. We love being looked after by Well Polished and can highly recommend them.

Stoke-on-Trent & Stafford reviews

Good service with very reliable and trusted staff who adapt & fit in well with our family routine 👍

Stoke-on-Trent & Stafford reviews

A truly personal service, with fantastic results. An ethos which understands and fits round modern life.

Stoke-on-Trent & Stafford reviews

Fabulous first clean, Jayne is lovely, great with our dog, friendly and thorough! Very impressed!!

Stoke-on-Trent & Stafford reviews

Fabulous first clean, Jayne is lovely, great with our dog, friendly and thorough! Very impressed!!

Stoke-on-Trent & Stafford reviews

I am absolutely delighted with Cat, our dedicated cleaner. She works thoroughly and quickly and she is so versatile. Her assistance with shopping, laundry, ironing and general tidying-up as well as cleaning is invaluable as is her friendly personality. Well done, Well Polished, for such excellent recruitment.

Stoke-on-Trent & Stafford reviews

Well Polished are a very professional but friendly company. Our current cleaner is fantastic! She works hard and cleans to a high standard. She is reliable, flexible and friendly. It is a pleasure to come home from work and find the house gleaming. Thank you!

Stoke-on-Trent & Stafford reviews

Well Polished are a very professional but friendly company. Our current cleaner is fantastic! She works hard and cleans to a high standard. She is reliable, flexible and friendly. It is a pleasure to come home from work and find the house gleaming. Thank you!

Stoke-on-Trent & Stafford reviews

Excellent Great organisation Understand clients needs Prompt at finding your cleaner and or replacement Could not recommend enough

Stoke-on-Trent & Stafford reviews

Our cleaner Cat does an amazing job each week in our home. She is friendly and approachable and does a throughly professional job. We are very pleased with the service we have received from Cat and Well Polished.

Stoke-on-Trent & Stafford reviews

Don’t bother. Booked them in 3 times for initial visit before they bothered to turn up. Booked in a deep clean with them, which company owner verified would take about 8 hours. We then had the actual clear turn up and again say they could do it within the 8 hours. We also agreed that if the 8 hours wasn’t enough then to do what was possible. My daughter was in when the cleaner arrived and all they were interested in was where is the money. My daughter explained she had it and would pay at the end. Next thing we know is we get a missed call from the company so ring my daughter to speak to the cleaner. Turns out they did absolutely nothing and disappeared claiming too much too do, despite agreeing if it was too much it would get carried over. They’ve refused to refund the booking fee of £20, claiming the visits warranted the charge.
Reply left 15/11/2018:  Hi John, Sorry to hear you've had a bad experience with Well Polished, however, having spoken with our Stoke franchise, the owner has stated the following: "Thank you for your feedback, I feel it only fair that I have an opportunity to respond accordingly, may I add I have tried to contact you on several occasions so I can talk to you in person, I have also reported this post to Google for the following reasons. During the initial call I explained that we can not always offer personal house visits for a one off clean, I listened to your specific request and I explained I would have to fit this in at a weekend but couldn't commit to a firm time due to having a young family. During the initial visit I explained that due to the scope of the clean it would take a minimum of 8 hours and provided advice mainly around ensuring floors areas were clear ready for hoovering and mopping. As you are aware, I also suggested a further follow up appointment with the actual cleaner as I wasn't confident we could clean the property with a domestic one off blitz The clean was arranged to take place while you were on holiday, your daughter was at home at the time, upon entering the property the cleaners called immediately as they were not able to complete a standard domestic clean. I then called you personally and explained the cleaners left promptly as they did not have appropriate PPE and the property required an industrial clean. This was more of an extreme clean. I never discussed any refund and I am more than happy to provide one, if you make contact, I do not think its fair to publicly insinuate a cleaner would have stolen money, this is extremely slandorous, offensive and unnecessary."

Stoke-on-Trent & Stafford reviews

Having checked online for local reputable cleaning agencies, Well Polished were the pick of the bunch. Geraldine (who heads up the Stoke/Stafford area) went to great lengths to ensure that every question . had was answered promptly, courteously and professionally and visited twice to ensure that the agreed list of requests was delivered. She also stayed in touch once our cleaner was in place, ensuring that appropriate levels of after care were in place. I have no hesitation in recommending Well Polished

Stoke-on-Trent & Stafford reviews

Really pleased with the service we receive from Wellpolished having used them on several end of tenancy cleans. We’ve used them for our business several times after tirelessly going through several other commercial companies. We have been extremely pleased with them & their service. They have helped us out even at the last minute. A very professional company.

Stoke-on-Trent & Stafford reviews

Would highly recommend Well Polished, they offer a professional, friendly and reliable service. Great local family run business.

Stoke-on-Trent & Stafford reviews

Great service. Efficient and thorough.

Stoke-on-Trent & Stafford reviews

Wonderful service; in our time poor lives they provide great value an excellent product and are really trustworthy, which we were most concerned about. We would and already have recommended them to many of our friends and family. Thank you Well Polished..

Stoke-on-Trent & Stafford reviews

Wonderful service; in our time poor lives they provide great value an excellent product and are really trustworthy, which we were most concerned about. We would and already have recommended them to many of our friends and family. Thank you Well Polished..



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