Miller Metcalfe Harwood Reviews
The girls at the Harwood office have been absolutely brilliant. My house went on the market quickly, the photographs were amazing. We have sold within around 4 weeks. From the valuation to sale agreed the service has been brilliant and any queries have been answered quickly. I couldn't recommend them enough! Thank you so much team Harwood! Xx
No help what so ever all they want is your money and once they have it shut the door on you also very bad communication to busy chase in money instead of correcting problems
Reply left 26/04/2019: Hi Dan, we have looked into your comments and it seems that your issue is with your landlord and out of Miller Metcalfe's control. If you can give our Lettings Manager Amy a call on 01204 535352 she will be happy to see if she can help in any way. Thanks
Miller Metcalfe have been amazing. They put my house on the market - the pictures and marketing looked incredible. They had 9 viewings and 5 offers in 3 days. They secured a sale over the asking price. The updates from the team throughout the conveyancing process has been phenominal and the whole process from start to finish has been a pleasure. I would recommend them to anyone wanting to sell their house.
Miller Metcalfe Harwood are exceptional. Danielle, Beth, Becky and the Team have handled the sale of our house and onwards purchase with a very high level of customer service and conveyancing knowledge. We highly recommend this company.
Excellent service and friendly staff always helpful
Excellent service and friendly staff
I would give 0 stars if this was possible.
Their customer service is next to non-existent. When we gave our notice period of leaving there was one problem after another after another (you get my drift.). It seems they do not reply to emails unless you copy the Managing Director into the email. (It is freely available to find his email address on the internet).
It was so bad, that for 2 months AFTER moving out (with all rents paid & up to date) they were still asking for our rent for that month on a property we had vacated!
The list seems endless (I could keep going on about the issues we had over the 3 years) and I would avoid at all costs. DO NOT RENT FROM THEM.
Reply left 02/01/2019: Thank you for contacting Miller Metcalfe. We are very sorry that you feel that communication has been below our expected standard and would reassure you that we have worked hard over the past year to improve our client communication, but we are always seeking further improvement.
Clearly this has been a distressing time for you and we will ensure your feedback is passed over to our management team for review.
We would like to take this opportunity to wish you luck in your new home and a prosperous new year.
I have to agree with Jue Cas review.
What a huge mistake I made instructing this branch. Initial visit with Leanne, I felt positive that they could sell my property but once they had my instruction communication was exceptionally poor with emails not being answered, being told 'they are in the morning briefing I will ask someone to call you back' so many times with no return phonecall (I can evidence all this!!) Dreadful customer service.
I had my property on the market and had absolutely no interest whatsoever and no viewings the photographs did not showcase the best of my property and were poor. I kept asking what steps were being taken to even get a viewing and was fobbed off with poor excuses.
I therefore gave my notice with Miller Metcalfe, switched to a different estate agent who sold my property.
I would absolutely NOT recommend this company.
Thank you so much for helping us to secure our dream house.
What a great team you have, all committed to help and went above and beyond for us.
Excellent job guys and I will definitely be recommending you.
Thanks Dave and Lynn.
Excellent professional service at all times
a house in my chosen area came up for sale late evening .the next morning as the harwood doors opened i rang and booked an appointment,it was within the hour. i was the 3rd viewer in and after my viewing i went straight round to the office and made my offer. whilst there the staff immediately contacted the vendor and my offer was officially accepted.
from the --initial call -- to view -- to offer -- to prove id from other sources ALL completed in a professional courteous manner within 2.5 hours.course survey yet to be done.but so far... tick tick tick
Great service, kept us up to date with all aspects of the transaction, would definitely use again in the future
Based on our recent experience, selling through this branch of Miller Metcalfe, my sister and I have been extremely pleased with both the service and professionalism of everyone involved, including the legal team assigned to our sale. Special thanks to Leanne, Beth, Claire, Nicola, Danielle (Miller Metcalfe) and Shelby (Solicitors) who kept us fully informed with personal calls and emails along the way and who were always friendly, helpful and informative if we ever needed to contact them. Would recommend highly.
Great service, would definitely recommend. Team were very informative knew what was happening all the way through the process of selling our house. One happy customer. Thanks.
Very poor customer service. House valuation was way too high, completely off. No initiatives to make things move on with the sale (except the last few weeks when notice period started because we ended contract). Not kept in the loop: no systematic info as to when we had viewings and no systematic feedback. To avoid if you need to sell a property.
Miller Metcalfe where very helpful when letting the property, but trying to get your bond back is a bit difficult. Handed my keys back a week early 26th July, had the house cleaned top to bottom and the garden done. Also when I moved in there were no Lamp shades, curtain rails, curtains or blinds. I had these fitted and have left them in. Its now 1st of August 4 phone calls and still no bond its just short of £1,000 It feels like they are trying to keep it longer than necessary, but this is probably not the case.
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