Max Spielmann Morley Review by Emma W, 2020-03-21T07:45:47
On Tuesday 17th March my Grandma passed away. We were heart broken but we knew that shops, funeral directors and other government departments would be closing due to the virus. With a heavy heart we pushed forward to get everything done in day. I called into your MORLEY shop to print pictures off of my Grandma using your 7 day service, we wanted the pictures for the funeral. A lady named Jess asked if I needed help and I explained what I needed and she supported and helped me to order the pictures on your kiosk. She did this whilst I made the telephone call to see if I could get an appointment to register my Grandmas death. I picked a 7 day film processing and paid for the goods. Imagine my surprise the next day when I receive a call from Jess to say ‘ We may be closing, so I am staying longer to get your pictures printed because I know how important they are’. Jess waited for me to arrive before she closed the shop. Jess had printed all the pictures for me and she handled the pictures with care because she clearly knew how sentimental they were for me. All I can say, in a time when the world is panicking and my heart is broken, this lovely lady Jess just removed what could have been another blow to my grandmas funeral plans. Wow, talk about customer service! This just goes above and beyond. Well done Jess and you are an example to Max Spielman.