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Max Spielmann Fulwood Review by Eleanor S, 2019-12-15T14:38:45

I tried two days one after the other to get some Christmas photos done of two children. On the first day I waited 20 minutes to even talk to someone as one person rushed round trying to help six others people before me. I was then asked to wait by the area they take the photos I waited another ten minutes. By this time kids had had enough and started to cry. The worker came over and said she would come back if I can stopped them crying. They stop she comes back they start crying again. She suggested I come back another time. I ask When Is best, she said any time and that they don’t take appointments. I come back the day after, again wait twenty minutes before I even get to talk to anyone, I’m happy to it’s busy I will wait my turn. It’s my turn and I explain I want photos taking ... I’m then told they won’t take photos they are too busy and they don’t know when they will be able to. I explained I came the day before and they were too busy to do it then also. Now you are just completely refusing to provide the service. Why advertise a service, don’t allow appointments yet refuse a mother and two children twice!! With no solution. I’m also guessing what I wanted would of provided more income for the company than three people the staff were helping upload photos to print and to exchange a faulty photo album. So waiting in queue means nothing either. Thank you for nothing.

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