Max Spielmann Burnden Park Review by A T, 2020-02-17T18:36:58
I received a very upsetting unprofessional service at 16:10hrs today from a staff member (clerk0001) who said she was the manager. Admittedly she was useful, but without a smile, in showing me how to print photos from my mobile phone. I then asked if she did photocopying prints on A4 paper and how much would this cost? I gave her my 3 photos and she copied them twice without giving me a price. My total bill came to £4.65p. I paid and left the store, but then realised each A4 sheet had cost me 75p. In hindsight it would have been a better quality and cheaper to have printed all photos on the store photo machine. I returned and spoke with the same girl and said “you’ve charged me 75p per A4 sheet is that right?” She said disinterestedly, “yeah 75p for colour 35p for black and white” I replied “you should have told me that when I asked”. She got really defensive and stated that I was being really rude and she didn’t need to deal with my attitude. I wasn’t at all rude, I proceeded to tell her that my friend had just died and that these 3 photos of his electric wheelchair were needed so I could advertise it for sale. She said in an aggressive manor, “well that’s not my problem and I’m not giving you a refund, just go away!” I am absolutely appalled by this staff members disgraceful attitude, lack of understanding and lack of empathy. I will never use these services again at this store if she is managing. I’d love to name and shame her but that’s not my intention, what I do expect is for her line manager to take her to one side and teach her an acceptable level of how to deal politely with customers and offer the best service that achieves the customers requirements.