LockSub Woking Review by Catherine d, 2017-10-20T20:28:46
I phoned Woking and Send Locksmiths and asked for a locksmith to come to my house to open a door which had no key after completion of our house (not an emergency). I was quoted £39 for the call out fee and £30 for a lock. When the locksmith arrived (forty minutes later than the scheduled time) he charged me £49 for the call out, £75 to remove the existing lock, £75 for a new lock and £39 to install the lock. A total of £285 including VAT. When I tried to pay by credit card his machine did not work and I had to drive to get cash, paid in cash and have not received a receipt. He then forgot his tools at my house.
Reply: I am sincerely sorry for the situation you have been placed in. We will only fit like for like locks which are insurance approved British Standard locks, I agree there are some companies that can offer a cheaper service however the parts supplied will not be guaranteed or covered by your insurance company. At every job the client is advised of price before works are carried out and should be given a leaflet explaining our prices. You can also view and download our rate card here: http://www.llocksmiths.co.uk/prices/ In addition we pride ourselves in a fixed pricing structure ensuring all customers are charged the same fair price and our engineers are not allowed and cannot make up their own prices. After checking the call recording of this particular job which was taken by our customer services manager which Becki clearly states: "it is very difficult to give you and exact quote but the call out fee is £49 which includes the first 30 minutes labour and there may be charges for parts or services if needed" Becki also stated our locks start from £30. I have reviewed your invoice and can confirm you were charged the correct amount for the works that were carried out. The job also differs to what was described as a lock change was in fact a lock out and lock change. We take complaints very seriously and will always fully investigate what happened and where, I hope this brings this matter to a close. Best regards, Ricky Nelson left 2017-10-20T20:47:50