Helston Garages Skoda Indian Queens Review by Dave N, 2020-09-24T16:38:33
Today I went in with my brother and his wife to advise them on "new car" buying as they have only done it once and that was ten years ago. We took a test drive and then started discussing prices with the salesman. We took a step away and at that stage I was telling my brother what to do next along with tips on how to get the best discounts etc. Our conversation was overheard by a chap who I believe to be the DP or GSM. He immediately interrupted us and told us that under no circumstances was he going to authorise a deal where he/dealership would lose money on the deal. He stated that the dealership was at about 120% of their target and did not need business where they lost money. He told us the price they give us will be the final price without negotiation. I later popped back into his office to discuss his behaviour and the way he spoke to us. The outcome of this conversation was that he told me that it was not me that was buying the car, so, please leave his office. I am 59 years old. I have purchased so many new cars and have never been spoken to like that. The ironic thing was that he had "assumed" incorrectly that we were going to push for a deal that was an overall loss to the dealership, which turned out to be incorrect.
Reply: Hi Dave, we're sorry that we couldn’t meet your expectations yesterday and we are happy to honour the discount discussed today. If your brother wishes to proceed, we would be delighted to welcome you all back. left 2020-09-25T08:44:35