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Anthony James Manser Hounslow Review by Sam H, 2020-03-26T22:17:35

***DO NOT USE*** Charged us £100 for a professional inventory check out which clearly didnt take place. Nice one, its little independent agents like you that give agency a bad name. Waiting for the "we cant find a record of you on our database" exscuse to cover up the complete shambles that you are.

Reply: Dear Sam, I am sorry you feel as you do. However, I understand the fees were agreed with you when you started the tenancy nearly 5 years ago and again clarified with your partner recently, nearly 4 years after you left the property. In fact one of my colleagues gave your partner a comprehensive reply, not quite as you have quoted in your review! As someone in the same industry, and indeed working in a competitors office very near our own, I am surprised by your review considering your likely understanding of the difficulties with perfecting a property letting and management department. However I take any review like yours very seriously and would welcome talking to you directly to see if this situation can be resolved amicably. left 2020-05-26T13:51:15

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