Reply left 20/08/2019: Not a known client of Time For You and as no text has been left can only assume this has been added in error or with malicious intent. Reported to Google.
Took £50 without any services being provided and then refused to give it back with the reason being "we're a small company and need to cover costs". Had to get the bank involved as they've broke the law. I recommend avoiding as they're con artists.
Reply left 20/08/2019: We are sorry to see you have added this to Time For You Leeds North of which you have never been a customer, your partner has left a similar review on the correct business page for which we have replied with the following: At Time For You Leeds we do work hard to offer high standards of service.
As you are aware we offer a no obligation home visit to go through your requirements. It is up to you if you then wish to proceed. When choosing to proceed you are given the option to proceed on a 14 day cooling off period or if you do not wish to wait can request that Time For You commence supplying services immediately and confirm that you will be responsible for payment of these services. You opted for an immediate start.
We make it very clear in our terms of business that should you then choose to cancel within the first 14 days and we have completed work on your behalf that you may be charged up to £50, we have not charged the full £50 we have only charged you to cover the cost of the work completed.
You confirmed in writing that you would like a cleaner to start with immediate effect and gave us the option of three preferred days, we called and offered a cleaner with this availability. You at this point advised your circumstances had changed and you now needed a cleaner on a different day. We then sourced and allocated a cleaner on that day. We called and you confirmed you were happy to proceed with the cleaner.
I appreciate that your circumstances changed again and you now no longer require our services. We have only charged you for our administration costs and works completed in sourcing cleaners for you. And we have also offered to deduct this from our retainer fee should your circumstances change in the future and you wish to proceed with Time For You.
We replied to your email promptly and issued an immediate refund of funds owed to you.
We have not broken any laws and are very upset that you have insinuated we have. Our terms of business are made available on our website, we sent them to you to read prior to meeting with you and again attached them to your business agreement when you decide to proceed, so do not feel we could have been more open and honest with you.
When contacting us to notify us that you wished to terminate our contract, you said you would recommend us as you had received a good service thus far. Based on this we feel your 1 star review is not a true representation of the service you were provided.
As a self employed cleaner I have been very satisfied with all the jobs TFY have found for me, generally they find local clients which is convenient & of course good for the carbon footprint! They have been quite precise when allocating the hours work required for each house.
I love working with Theresa and Leigh, I find you great to talk with, we find a soloution to anything that troubles me. I think you’re both understanding easy and comfy to talk to. You look after me, you have respect for the job i do, and you also look after the clients needs. I’m a happy worker. Thank you!
Reply left 29/03/2019: Thank you for your lovely review Jayne!
My experience of Time For You Leeds North has been very positive so far. I feel well treated and respected and have received a good client group from them. Very happy to be in partnership with them.
All great. No problems at all.
Its so easy to work with you, you've made it so simple. Brilliant communication and offering the work that we want. We are really happy!
Reply left 25/03/2019: Thank you for your feedback, its lovely working with you both too!
You have been very helpful to me with the change in my circumstances .I feel you have put yourself out to find work for me to fit in with what suits me .I appriciate it thankyou .You are very approachable on the phone and via txt message .I feel really comfortable with you leigh and hope to be working with you for a few years .
Reply left 21/03/2019: Thanks for your lovely review.
Korina is fab! Does an excellent job cleaning and is so far very reliable. She is lovely to speak with, down to earth and very professional.
easily set up a regular cleaner who i can trust. professional yet friendly. thank you!
Reply left 10/05/2018: Many thanks for your custom and also your kind review, which I will pass onto your cleaner Cath.
Thank you for your professional & friendly service. I really felt like you took the time to get to know our family and our needs before finding the perfect cleaner for us. Sharon has been fantastic. It feels like she has become part of our family. Her work has consistently been to the highest standard - often going above & beyond what we ask.
We have been very pleased with Wendy's work. She is fantastic!
Debbie is thorough, reliable and a good presence to have in our house. We are very pleased with the quality of her work and would recommend her.
Sylvia couldn't improve - she's great. I value the contribution she makes to the smooth running of our household.
Pam is brilliant and very considerate to my dogs too!
Wendy has worked hard and also given so much more with her patience and kindness to my Mum. We have found her to be loyal, conscientious and hard working.
We have been absolutely delighted with the service that you have provided and the great cleaning service provided by Karen, who it has been a pleasure to welcome into the house to support our family.
Justyna was a great help whilst I was ill last year and also when I had the whole house decorated.