The Olive Branch Reviews

 

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We have been eating quite regularly at the Olive Branch for several years now without a problem. The service is usually good and the food excellent, if a little pricey. As members of the regular email mailing list, we received an offer for a free bottle of Prosecco (as usual for birthdays) as it was my wife’s birthday last week and so we decided to take advantage of this offer last night. However, my wife and I were subjected to a truly embarrassing and humiliating experience… She had ordered her fillet steak ‘medium’ and all seemed well until we were part-way through the meal when she discovered that the very middle of the steak was raw, not rare, but actually still raw. I pointed this out to not one, but two waitresses, and to be fair they both offered to have the remnants of the steak cooked correctly. But by this time, we were more than halfway through our meals and simply decided that the disruption this would entail was not worth it. It would have meant finishing my meal alone and then when my wife’s steak was returned, her doing the same. So, my wife simply ate the rest of the meal and left about one third of the steak on the plate. Maybe I am old-fashioned, but I really assumed that any restaurant with such a good reputation would offer a small concession on the final bill, such...We have been eating quite regularly at the Olive Branch for several years now without a problem. The service is usually good and the food excellent, if a little pricey.As members of the regular email mailing list, we received an offer for a free bottle of Prosecco (as usual for birthdays) as it was my wife’s birthday last week and so we decided to take advantage of this offer last night.However, my wife and I were subjected to a truly embarrassing and humiliating experience…She had ordered her fillet steak ‘medium’ and all seemed well until we were part-way through the meal when she discovered that the very middle of the steak was raw, not rare, but actually still raw. I pointed this out to not one, but two waitresses, and to be fair they both offered to have the remnants of the steak cooked correctly. But by this time, we were more than halfway through our meals and simply decided that the disruption this would entail was not worth it. It would have meant finishing my meal alone and then when my wife’s steak was returned, her doing the same. So, my wife simply ate the rest of the meal and left about one third of the steak on the plate.Maybe I am old-fashioned, but I really assumed that any restaurant with such a good reputation would offer a small concession on the final bill, such as maybe not charging me for the ice cream I had for dessert or another small token deduction of some other kind. However, the bill arrived, and it was for the full price of the meal and so I simply asked if it was possible to receive a small token of recompense for what after all had been a disappointing meal for my wife. The waitress then left and fetched the person in charge, whom I presumed to be the owner, who proceeded to patronise me with reasons why she was not prepared to allow this.Firstly, she said that she was not aware of this problem, which due to her tone, I took as meaning that maybe she thought I was making it all up.Secondly, she then proceeded to tell me that they would have re-cooked the steak had we asked, and I then explained that we were asked and why we didn’t want to go down that particular route (as above.)Thirdly, she said (and I really could not believe my ears at this point) “Well, you have had a free bottle of Prosecco!”And lastly, she resorted to that old standby of anyone who has exhausted their excuse list, of… “Well, it’s not our policy…” At this point my wife and I had had just about enough and so I interrupted her with, ‘We’ll its not our policy in that case to ever come back here again.” So, we just paid the full amount and left.All this by the way, took place within the earshot of several other diners, which was totally embarrassing for us.Needless to say, we will keep our promise to her and never go back. There are plenty of other decent, honourable restauranteurs in the Colne and Holme valleys, who treat their paying customers with the respect they deserve.More

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We have been eating quite regularly at the Olive Branch for several years now without a problem. The service is usually good and the food excellent, if a little pricey.\n\nAs members of the regular email mailing list, we received an offer for a free bottle of Prosecco (as usual for birthdays) as it was my wife\u2019s birthday last week and so we decided to take advantage of this offer last night.\n\nHowever, my wife and I were subjected to a truly embarrassing and humiliating experience\u2026\n\nShe had ordered her fillet steak \u2018medium\u2019 and all seemed well until we were part-way through the meal when she discovered that the very middle of the steak was raw, not rare, but actually still raw. I pointed this out to not one, but two waitresses, and to be fair they both offered to have the remnants of the steak cooked correctly. But by this time, we were more than halfway through our meals and simply decided that the disruption this would entail was not worth it. It would have meant finishing my meal alone and then when my wife\u2019s steak was returned, her doing the same. So, my wife simply ate the rest of the meal and left about one third of the steak on the plate.\n\nMaybe I am old-fashioned, but I really assumed that any restaurant with such a good reputation would offer a small concession on the final bill, such as maybe not charging me for the ice cream I had for dessert or another small token deduction of some other kind. However, the bill arrived, and it was for the full price of the meal and so I simply asked if it was possible to receive a small token of recompense for what after all had been a disappointing meal for my wife. The waitress then left and fetched the person in charge, whom I presumed to be the owner, who proceeded to patronise me with reasons why she was not prepared to allow this.\n\nFirstly, she said that she was not aware of this problem, which due to her tone, I took as meaning that maybe she thought I was making it all up.\n\nSecondly, she then proceeded to tell me that they would have re-cooked the steak had we asked, and I then explained that we were asked and why we didn\u2019t want to go down that particular route (as above.)\n\nThirdly, she said (and I really could not believe my ears at this point) \u201cWell, you have had a free bottle of Prosecco!\u201d\n\nAnd lastly, she resorted to that old standby of anyone who has exhausted their excuse list, of\u2026 \u201cWell, it\u2019s not our policy\u2026\u201d At this point my wife and I had had just about enough and so I interrupted her with, \u2018We\u2019ll its not our policy in that case to ever come back here again.\u201d So, we just paid the full amount and left.\n\nAll this by the way, took place within the earshot of several other diners, which was totally embarrassing for us.\n\nNeedless to say, we will keep our promise to her and never go back. There are plenty of other decent, honourable restauranteurs in the Colne and Holme valleys, who treat their paying customers with the respect they deserve.

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We've been to the Olive Branch a few times and whether its for Sunday Lunch, or a romantic meal the service here is brilliant and the food likewise. Offers great value and a fantastic setting.We've also been for Bonfire night which was outstanding offering a fireworks display for the little ones and great food as usual.

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The restaurant has a great atmosphere and staff were friendly and helpful. Gorgeous meal with fresh tasty ingredients.

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Stayed for three nights - staff were all very pleasant and helpful and evening meal was delicious with plenty of options.Rooms are a good size and beds really comfortable. Could have done with better lighting in the room as we only had bedside lights and one table lamp so it felt a bit gloomy.Would certainly stay again.

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Lovely food but not enough. No mash. What's that about on a Sunday. Bit pricey. But lovely staff, gorgeous restaurant and beautiful location. Will definitely be back but will try different menu. Cosy and warm and friendly.

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Lovely ambience on arrival with warm friendly staff however completely underwhelmed by the food. I ordered the crab gratin which presented like a soup in a crab shell lacked substance and looked very insipid. My main could have been great but daphanois potatoes were tepid...More

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Just got back from a lovely Saturday night stay at the Inn on a dinner, bed & breakfast package. The room is a great size and cosy and the bathroom is nice and modern. Great power shower and although there was no shower gel provided there was shampoo and conditioner. The Inn itself is lovely and warm just like the friendly staff. The food was pretty perfect too both dinner and breakfast. I find it hard to understand the bad reviews on here - if traffic noise is an issue don’t book a room on a main road and if you want 5* service go to a high class restaurant not a gastro pub. For me I believe they have got everything spot on and we really loved our stay.More

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I visited the Olive Branch as a party of 5, all of us felt a complete and utter sense of despondency when leaving. I have never experienced such levels of careless service, much of the food was not available, which we were not told until...More

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I visited the Olive Branch as a party of 5, all of us felt a complete and utter sense of despondency when leaving. I have never experienced such levels of careless service, much of the food was not available, which we were not told until we were ready to order. My biggest issue came with the wine, we ordered several bottles between ourselves, these were simply dumped on the table and walked away from, no pouring into glasses, no chat, nothing. Furthermore, when members of our party changed from white to red, none of us were given or even offered different glasses. Again, the bottle was dumped onto the table and walked away from without a single word or care. This is a lack of training and understanding and is genuinely very disappointing.We had to remind members of staff that we had ordered drinks, and elements of each course had been forgotten, for example the port with the cheese boards. The food was not of sufficient quality to reflect the price, the lobster with the surf and turf was overcooked. An overall dreadful experience from unfriendly staff who made us feel unwelcome and as if we were an imposition to them. Your money can be better spent elsewhere.

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We visited the Olive Branch on new years eve as large party (10 people). We hadn't been before as we live a bit of a drive away but were staying with friends who had recommended it so we were excited to try it because of...More

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Reserved a table for the evening. Plenty of choice from the bar for drinks before choosing food. Plenty of choice for everyone. All food cooked perfectly. I have allergies and when my starter came I couldn't have it...they changed it for no extra charge. Presentation...More

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Thank you for a fabulous Saturday afternoon, it was a while since we dined here but we certainly will not leave it so long before going again. It is great value for Saturday afternoon with choice of meals all £10!! My fish pie was really...More

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We had lunch here on Christmas Eve, nice atmosphere very efficient and pleasant staff, nothing was too much trouble for them, the food was very, very nice, also refreshing to have a vegetarian option of a Sunday/Christmas dinner. The place was busy but we didn't...More

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I was taken to the Olive Branch by my wife for my birthday. We had been there on a works Christmas do a few years back and it was nice and had good atmosphere. We were warmly greeted and sat in the bar area to...More

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Arrived here at 7pm on Friday after booking a table through the company's app. Booking was easy and offered a selection of times during the evening.We arrived about half an hour early and decided to find a nearby pub for a quick drink, there are a few nearby and the one we chose was warm and friendly.I drove back to the Olive Branch Inn on time and found parking behind the restaurant was a decent size and well lit. It is on a busy road so it is nice to park off road.We entered the restaurant and was welcomed by a very attentive young lady, who found our booking straight away (the app works!). We were brought to the small but cosy bar area to read the menus which were a printed a la carte and a fixed price menu.I ordered a gin and tonic for my partner and a alcohol free beer for me. A large selection of gin and quality tonics are available and the beer was really nice and a large bottle (no need to keep ordering Becks blue which goes in a few sips).We ordered a mix of a la carte and fixed price menu. Food came out of the kitchen well prepared and was presented really pleasantly. I had the Whitby Crab Starter and Belly Pork, my partner had Goats Cheese starter and Belly pork too. Both faultless and decent size portions.What really stood out for us was the service style. Staff were attentive and chatty but not intrusive. It is a sign of good service when you are served without feeling you are being served - we waited for nothing and were left to comfortably chat to each other about our week.Desserts were a must as they started serving Christmas pudding which I decided I was having since I arrived. It didn't disappoint, with a creme Anglaise that balanced the richness of the pud. My partner had sticky toffee which was a classic favourite that finished off the meal nicely.Card payments allowed for a tip which is always useful now that we rarely pay by cash. We left a healthy tip as the team deserved it and we left happy, knowing we will be bringing our friends back as it has been too long since we dined here.Well done it was 11/10 for us.

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Arrived here at 7pm on Friday after booking a table through the company's app. Booking was easy and offered a selection of times during the evening. We arrived about half an hour early and decided to find a nearby pub for a quick drink, there are a few nearby and the one we chose was warm and friendly. I drove back to the Olive Branch Inn on time and found parking behind the restaurant was a decent size and well lit. It is on a busy road so it is nice to park off road. We entered the restaurant and was welcomed by a very attentive young lady, who found our booking straight away (the app works!). We were brought to the small but cosy bar area to read the menus which were a printed a la carte and a fixed price menu. I ordered a gin and tonic for my partner and a alcohol free beer for me. A large selection of gin and quality tonics are available and the beer was really nice and a large bottle (no need to keep ordering Becks blue which goes in a few sips). We ordered a mix of a la carte and fixed price menu. Food came out of the kitchen well prepared and was presented really pleasantly. I had the Whitby Crab Starter and Belly Pork, my partner had Goats Cheese starter and Belly pork too. Both faultless and decent...Arrived here at 7pm on Friday after booking a table through the company's app. Booking was easy and offered a selection of times during the evening.We arrived about half an hour early and decided to find a nearby pub for a quick drink, there are a few nearby and the one we chose was warm and friendly.I drove back to the Olive Branch Inn on time and found parking behind the restaurant was a decent size and well lit. It is on a busy road so it is nice to park off road.We entered the restaurant and was welcomed by a very attentive young lady, who found our booking straight away (the app works!). We were brought to the small but cosy bar area to read the menus which were a printed a la carte and a fixed price menu.I ordered a gin and tonic for my partner and a alcohol free beer for me. A large selection of gin and quality tonics are available and the beer was really nice and a large bottle (no need to keep ordering Becks blue which goes in a few sips).We ordered a mix of a la carte and fixed price menu. Food came out of the kitchen well prepared and was presented really pleasantly. I had the Whitby Crab Starter and Belly Pork, my partner had Goats Cheese starter and Belly pork too. Both faultless and decent size portions.What really stood out for us was the service style. Staff were attentive and chatty but not intrusive. It is a sign of good service when you are served without feeling you are being served - we waited for nothing and were left to comfortably chat to each other about our week.Desserts were a must as they started serving Christmas pudding which I decided I was having since I arrived. It didn't disappoint, with a creme Anglaise that balanced the richness of the pud. My partner had sticky toffee which was a classic favourite that finished off the meal nicely.Card payments allowed for a tip which is always useful now that we rarely pay by cash. We left a healthy tip as the team deserved it and we left happy, knowing we will be bringing our friends back as it has been too long since we dined here.Well done it was 11/10 for us.More

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My husband and I stayed here 9th Nov ‘18 whilst visiting relatives in the area. We had been looking forward to staying in the Colne Valley as I have many happy memories of this area as a child. We picked up the key at 2.30pm planning to return in the evening for a drink at the bar before bed. We thought it was odd that no -one other than two chefs by the back door was there. Never mind, the chef was very pleasant and helpful and he booked us in. At 9:45pm we arrived at the car park - it was deserted. We were looking forward to the ‘country pub atmosphere’ and having a glass of wine at the bar. It was also deserted and in complete darkness.... We let ourselves in to the accommodation, which was upstairs - it was silent, other than the lashing rain and wind! We realised we were the only people there - not a member of staff, no other guests... No-one! It was a weird atmosphere and not one we liked. If we had realised we would be the only guests/people on site we would never have stayed there. The room (Serengetti) was warm and quite spacious, as was the bathroom. The free Wi-fi was good as was the TV. There are good tea/coffee facilities on the landing outside the room. Sleep quality was v poor. The mattress was uncomfortable and the duvet could do with being replaced. The pillows were extremely thin and valance was hanging off the bed. The traffic noise from the road outside didn’t help. The shower worked well - good supply of hot water but there was no shower gel. The towels have definitely seen better days. Things were better the next morning when we went to breakfast. We met a lovely, friendly member of staff who made us a delicious ‘full English’. It was nice to see another person - especially as the restaurant was empty, bar us. The views around the Colne Valley from the Olive Branch are lovely - but we would not stop here again because of the above comments. It’s such a shame as we were so looking forward to being here again after 55 years. I initially wanted to rate this 2* but decided on 3* because of the lovely member of staff and breakfast.

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Booked well in advance - as a result of their e blast marketing for my birthday. Filled in the online booking with their code for complimentary Prosecco. It never arrived. Menus were given - no mention of any specials - three of us chose a...More

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We had a lovely evening at The Olive Branch catching up with friends over the good value early bird menu, the main menu looked good as well prompting the thought of an early return. Service was friendly & with a warm smile, all the food...More


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