Very poor site. Slow to pay out. Worst is the fact that they settle bets incorrectly and customer service is very poor. Have had to raise disputes with ibas to get simple errors corrected. Avoid at all costs.Username mollymcphee1985
Been reading the reviews for net bet after I made a big withdrawal of over a thousand pounds and i got really worried about the fact they don't pay out and their long verification process. I'm pleased to say I had no issues at all with them. Asked for my documents and I sent them over and I was verified within about 4 hours, and then an hour after that my withdrawal was processed and sent to my bank. I believe that all the people leaving bad reviews must be doing something wrong and it was so easy to complete the process. Thanks net bet it's my biggest withdrawal yet. Brilliant
I wish I could give them below 1 star. Absolutely disgusting site that should be avoided like the plague. I opened an account with them some time ago, never played much and to be honest I had actually forgotten about them. Recently I received an email saying that I needed to verify my account and I would be given 50 free spins for doing so. Well I thought it can't hurt and seemed worth it as I already got an account with them. Anyway today I get an email saying my account has been verified so logged on to take my spins, guess what? That's right no spins. Anyway I contacted live chat to be told that my account is restricted from opting into any promotion, or bonuses. After reading reviews on here and today's experience with them I am now under the impression that they have deliberately tricked me into sending personal information under false pretences. Ive told them to close my account, I will not deal with dishonest companies like this. Do not deal with these cowboys or you will find yourself writing a review similar to this one.
liars and thieves have blocked my free spins bonuses and can not say why,parasites
Stay well away from this site i spent hundreds had withdrawals of thousands that I cancelled as i have a gambling problem they said nothing there duty of care is a joke stay away from this site
I had an account for a long time. I played poker, decided i didn't like the ipoker network, so decided not to deposit and try elsewhere.I returned to netbet when i heard about new poker formats like Knockout tournaments every day. Account was active... i sent my ID to verify my account (THANKFULLY BEFORE MAKING A DEPOSIT) and BOOM ... sorry you are banned from this site. I was like W'TF? How can my account be banned before making a deposit. They don't explain why either, just like many others.I can advise anyone reading the reviews to send ID to any gambling site before making a deposit. There are many many sites out there acting as DATA MINING SITES that will let people sign up just to get personal information from them to sell onto third parties.AVOID THIS SITE, DO NOT SEND THEM PERSONAL INFORMATION. THEY ARE SHADY AS HELL AND WILL NOT PAY WINNING BETS OUT BY THE LOOKS OF IT EITHER.I dodged a bullet with these scumbags... thankyou Netbet for banning me before i made a deposit. I am not stupid see, i have bad experiences with data mining sites before. ELECTORAL ROLL SEARCH AND UK BANK ACCOUNT IS ALL THEY NEED... YET HERE THEY ARE REFUSING PASSPORTS AND HUNDREDS OF OTHER FORMS OF ID, JUST TO GET MORE TO SELL ON.READ MY OTHER REVIEW ABOUT STAKERS.COM, THEY ARE ALSO A DATA MINING SITE, TOO... I MIGHT SOUND A BIT FAR FETCHED IN THAT REVIEW, BUT WAIT AND SEE!!!
The 1 star reviews are no joke! Do yourself a favour and steer clear of these con artists. I won £650 2 weeks ago and i know il never see it. They blocked me from chat for asking where it was and now my account has been somehow self excluded for 6 months. Now i have my solicitor on the case. Gambling is supposed to be fun but these con artists just want your deposits and winnings. LET MY EXPERIENCE BE A WARNING TO YOU. STEER CLEAR!
I dont usually write reviews but felt compelled to. Like most of the reviewers here, my problems came when i tried to withdraw my money. OH MY GOD. Literally it was laughable. It seemed normal at first, when they asked to verify myself through drivers license ID and a bank statement. Once i did this, they then wanted a selfie of me holding them. At each stage i asked the person on live chat if this would be enough and they re assured my it would. NO, it wasnt, so i would keep going back on chat, asking why my money hadnt been withdrawn yet. Then they said i needed a telephone verification.They told me I would be awaiting this phone call but after a few days of no phone call I soon realised they werent bothered with doing this to again draw out this process and hope i dont bother. I had to ring them so i rang them up and did that. I went back on, nope hadnt been withdrawn yet. Spoke to a live chat person again and they said I needed my passport picture and a statement copy. Then they wanted the one i originally sent them which was 6 months old, (the new one i sent them was only 3 months old, but to drag it out and hope i get bored and give up, they wanted this exact statement again for me to send). Then they said my ID picture was too blurry, and literally we went back and forth at least 20 times. I spoke to two different people, one was Michael. And I would ask these two different people at different times what I required to withdraw, and on several occassions they would both tell me different things, and several times they said I would get my money and had finished the withdrawal process. When i brought it up to them that i had been reassured the process had been done they just said they needed more information. They hope you get bored so they can keep your money. The people on chat are probably just a couple of young people abroad running this site. Very unprofessional, and very obvious what they were trying to do. When i told them i had read these reviews and knew what they were doing, and mentioned the gambling commission I eventually got my money a couple of months after my win. scam artists.
There is plenty of other better bookies to use than these cowboys. Stay well away from these, they will hold onto your winnings for as long as possible and make you jump through loops to get your funds back. 4 weeks i've been waiting on just £23.00 win...Imagine if you've won a large sum, could only imagine what they would want you to do. There customer support is none existent, with there generic automated response to each of your emails. Supposedly they require a phone call to validate your account. After the 3rd bet that is..I've waiting for the phone call for 4 weeks. I've emailed them multiple times, with no success on getting any further. Do yourself a favour and don't bother with them. I wont be using them again, along with many others on here by thw looks of their reviews. Should be shut down.
Should be nil stars.keep away from this site.quick to take your money but hates giving back winnings. Im sill banned from site because i won £380
Great Casino with good games and great features, never had any issue to be honest and i have a lot of fun playing there.
Absolutely shocking company ! Stay clear ! I am still waiting for a withdrawal 3 weeks later I have now got to wait for a phone call which will be this week or next. Disgusting customer service.
JUst stay well well clear, utterly terrible in every sense
Seriously the worst betting company in the world. Restricted after very few bets. Finally got round to drawing out my funds and they just keeping asking for more and more ridiculous information. In 2019 they want my Bank Branch number (still cannot get this even from the bank) and Bank Address. Now need a statement showing my account details with the correct IBAN and Swift numbers. It's internet banking and all of this information is not on the statements. Save your self some time and please avoid this joke of a company.
Awful betting site - joined up and won a bet ... after trying to withdraw my money they then blocked it until I sent them 3 different types of proof that I am who I stated. After a week of sending documents they finally released my funds but blocked me from taking part in any promotions when I asked them why they wouldn’t give any kind explanation and instead blocked my account! Don’t waste your money or your time on this site they are cowboys
Sign up bonus said matches bonus up to £25. So i deposited £50 to get £25 free bet. However they didnt honour the free bet and shut my account down. Happy to change this if they honour it anytime soon....Update after waiting 3 days. They've come out with bs that its first settled bet. And the double settled before the single. I wish there was a way to get my deposits back off the dog company.They should be shut down.I can only imagine the 5 star reviews have been paid for by netbet...
Netbet and the 2.5 year verification delaySo here it goes - not sure if anyone can advise on an issue I have had with this company. I set up an account with Netbet in 2017 and deposited a large amount and lost practically all - I was using it for about 3 4 months. Anyway I was never asked to verify my details. Nothing, no passport, no utility bills, not one thing. I moved on from them as I wasn't fussed on their prices. Life changed and I moved abroad and name changed and had children etc etc. One night i was cleaning the apps on my phone and seen Netbet. Opened it up after a few tries and deposited a few quid into it again and lost it all. However, they began asking me to verify the account after all the second tranch of monye had been lost. The account was opened in January 2017 and I placed my last bet on 15 April following afew emails asking them to verify. However, my question to them was why was the account never suspended pending verification under KYC rules. I am requesting a refund on the basis the account should have been suspended because it was 2.5 years since I opened it and they did not ask me to verify until 8 April 2019.They also gave my false infomration and said they were unable to locate me for two years. I know that they have broken the laws pertaining to KYC and am in the middle of reporting them unless they refund my deposits.
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I am a73 year old pensioner and I made sure that netbet had the documents required and they verified my account and said it is in good standing, I then made a £50 deposit and lost, then I did a £100 deposit and won £650 this was on the 30/03/19, the withdrawal remained pending for days and kept giving me an option to reverse it and there was no contact from netbet on the 04/04/19 i chased them up as I was sick of the wait and the constant message asking if I wanted to reverse the withdrawal, I found it strange why it took so long to pay out a Skrill withdrawal when the account was said to be in good standing before I made the deposit and withdrawal, I got a message this morning 05.04.19 saying: Hello Diane,We hope this email finds you well.Please note that we are also required to get in contact with you via phone before your withdrawal is validated, meaning that you will be called by one of our agents either today or during next week.Should you have any further questions, please do not hesitate to contact us.Best regards,LawrenceNetbet Customer ServiceI cannot understand why they do not just pay me out I am a pensioner with a small budget and on the understanding that my account was in good standing I deposited and won now they are delaying my payout and feedback shows they are very hard to get on the phone this is really terrible ! I would avoid this site at all costs.This was the last message before i deposited and won:Hello, Thank you for your e-mail. Your account is in good standing and there is nothing required at this time. However, since you deposited via Paysafe, at the moment you will register a withdraw, you will be asked to create a Paysafe account using the exact same details used to create your account with Netbet.Once the Paysafe account is created, take a screenshot of the Paysafe account details and send it to us. Should you have any further questions, please do not hesitate to contact us.Best regards,JasminNetbet Customer Service
So I've had an account with NetBet for a while now. No problem.Then I was prompted to upload documents for verification and in return, I would receive bonus spins.I did this and got the thank you email from NetBet, but no free spins.So I emailed them back and enquired about the spins and shortly afterwards received an email back saying I was no longer entitled to any bonuses!So they basically enticed me to send documents with the promise of free spins - only to negate on this offer as soon as they received the documents.Be very wary of this lot.