Jardine Motors Group Lancaster Wearside Body Repair Centre Reviews
As a motor vehicle technician myself I treat a customer's car with care and attention that I would with my own. At Lancaster Toyota Westside I felt that same care and attention was given to my car from dropping off to picking up to find it had been washed and hoovered. Little extra touches make me feel a valued customer with my car a priority.
Lee is knowledgable, friendly and extremely helpful. His approach to Customer care/service is 2nd to none. There's no pressure applied to his approach just a willingness to help marry the right car to the customer and because of this he's a pleasure to deal with. In fact all of the staff at the showroom that I know are the same and it makes for an easier experience.
Lexus Newcastle recommended this garage for accident repairs to my Lexus. Staff were extremely helpful, helped to deal with insurance company and work was carried out quickly and efficiently. Workmanship top notch, would definitely recommend.
Took delivery of Nissan Qashqai yesterday. I'm from Derbyshire so all contact was by telephone initially with Sales Manager Chris Martin and subsequently with Sales Executive Lee Hilder. Received very professional service from both of them. First rate! Well done.
Very happy with overall experience. We have no hesitation in recommending Toyota Wearside.
Polite and courteous staff in the dealership part but unfortunately being left high and dry with a clearly pre-existing mechanical issue, while being barely a month out of manufacturer's warranty.
Now unable to carry out hybrid check during servicing and have ruined warranty on the battery part of the hybrid, their only solution is to pay full price to fix an issue that the car was sold with. Conveniently issue only arose and pointed to me once out of warranty.
Great service there was no hassle they gave me call when everything was finished just to make sure I was happy . Will be making this my regular Toyota garage to use . After sales manager went out of his way to make sure I was happy after having a bad experience elsewhere
Thank you Lancaster Toyota