Jardine Motors Group Lancaster Volkswagen Letchworth Reviews
Nice place, staff there are very polite and helpful,the visitors waiting area was good with a coffee machine and water dispenser for visitor, above all the staffs on ground was very professional and ok.
Very helpful when booking my car in for a service over the phone, offered to collect and drop off, full valet of the car and assisted me with decision making regarding whether certain work needed doing or could be postponed till after the Christmas break which was much appreciated
I only came in parts and I believe it was Emily from the sales team that led me down to the correct place. She was bubbly and knowledgeable. She also made me a great coffee. If I need a car, I know where Iâ€™m coming.
Great service, very impressed, the welcome upon arrival was great, the speed of service was good both whilst I was there and when my car was left with you. And the video summary of the service sent to email was amazing- what a clever idea
I attended for a while you wait service, I had my baby with me! The staff were very friendly and helpful, got me drinks and a place to sit! There were lots of things for my baby to play with and they didnâ€™t mind her crawling around! The constantly kept me updated with progress of my car so I could be ready to go
From the moment we arrived in car park it was an experience young lady walking round with iPad allocated us a parking space and by the time we got out knew why we were there and who we were, she then contacted through to reception to advise we were on our way, escorted us to reception and introduced us.
Reception now informed us who would be seeing us and showed us to seating area and coffee until my wife went with the gentleman handling her car booking.
When the car had finished it's service it was washed and we were text to say all done as we had walked into town centre for a coffee.
First class visit from start to finish, having had myself some very disappointing visits to garages in the past including Jaguar, BMW AND Volvo this visit was a breath of fresh air.
WELL DONE GIVE YOURSELVES A PAT ON THE BACK.