Helston Garages Mini Exeter Reviews

Matford Park Rd
Exeter EX2 8NP
UK
Telephone: 01392 347594

Helston Garages Mini Exeter Opening Hours
Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 08:00 - 19:00
Thursday 08:00 - 19:00
Friday 08:00 - 19:00
Saturday 08:00 - 18:00
Sunday 11:00 - 16:00

Helston Garages Mini Exeter Reviews

Exeter reviews


Exeter reviews

Used the parts department with a query about a 2003 mini cooper oil filter, they went out of there way to resolve my issue. Very good service, even for a series one mini owner.

Exeter reviews

60 years..prefer the old ones

Exeter reviews

Took my wife's Mini in during April for it's 3rd routine service under TLC package - car has done 12k miles. I received a call about an hour later saying the front pads were in need of urgent replacement and would I like them doing, at a cost of £179, because it's MOT was due soon. I declined. Later, received a text to say car was ready to collect. When I arrived, car was not ready as had not yet been washed. After waiting almost half an hour, I asked the service advisor what was happening. She said the man who did the washing had gone missing, with my key ! Anyway, a short time later I was reunited with both car and key. When I arrived home I was very disappointed to note that some parts of the car had not been washed at all. I emailed Westerly's Head of Business concerning these issues, who subsequently managed to mislay my email, as he was on leave ! Last month the car had it's MOT and there was no advisory about the front pads. Furthermore, last week I took the car to another garage for a puncture repair. I asked them also check the pads and was told that they were no more than 50% worn !! Would not visit this Mini Exeter again even if you paid me. In my experience, shoddy, unprofessional and unscrupulous. Beware of getting any service work done unless you have concrete evidence that it is required.

Exeter reviews

For a collection driver an excellent, friendly and helpful Mini dealer

Exeter reviews

Serviced car without fuss

Exeter reviews

Always excellent service especially from sales executive Chris Tripp

Exeter reviews

Very helpful and knowledgeable staff. Ordered my part I needed and I was able to fix my car within my holiday to dawlish to help me get home safety thanks again. Saved me alot of agro.

Exeter reviews

Thanks to Chris and the rest of the staff at Westerly for making our recent Mini purchase a pleasurable experience. You made my wife feel very special. Thanks!!

Exeter reviews


Exeter reviews

Shocking customer service from the service department. Previous visit the older chap was not bothered and dismissive. Thought we would try again. My wife called yesterday (15th April 2019) left messages and voice mail, no calls returned. Phoned again (on speaker phone, I heard the conversation), spoke to person called himself Chris, he tried to connect my wife to service department heard him speak to a colleague and referred to my wife as "this woman." When challenged he was dismissive and thought there was nothing wrong with this comment. He argued and then blamed my wife for making an issue out of this. No apology recieved. A clear case of unconscious bias and lack of customer training. Natalie from service department then called who was equally unhelpful. Stated Chris said "this lady and not this women." She then whined and moaned stating she was the only person working and it's been hard to deal with all the calls, moan,moan, moan. No apology. Very poor customer service which is a repeat over the past two years. Having had a career in business and the public sector where customer service is important, I fail to comprehend how companies still fail staff through lack of basic customer training.

Exeter reviews

Big open place, very helpful and polite

Exeter reviews

Proper customer service..

Exeter reviews

Such helpful staff. Thank you Chris. Love my new mini

Exeter reviews


Exeter reviews

Very happy with my overall experience - good communication, knowledgeable & helpful staff members - thank you Phil and Matt.

Exeter reviews

Very happy with my overall experience - good communication, knowledgeable & helpful staff members - thank you Phil and Matt.

Exeter reviews

Very efficient fast service.

Exeter reviews


Exeter reviews




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