Helston Garages Mini Exeter Reviews
Very helpful and knowledgeable staff. Ordered my part I needed and I was able to fix my car within my holiday to dawlish to help me get home safety thanks again. Saved me alot of agro.
Thanks to Chris and the rest of the staff at Westerly for making our recent Mini purchase a pleasurable experience. You made my wife feel very special. Thanks!!
Shocking customer service from the service department. Previous visit the older chap was not bothered and dismissive.
Thought we would try again. My wife called yesterday (15th April 2019) left messages and voice mail, no calls returned. Phoned again (on speaker phone, I heard the conversation), spoke to person called himself Chris, he tried to connect my wife to service department heard him speak to a colleague and referred to my wife as "this woman."
When challenged he was dismissive and thought there was nothing wrong with this comment. He argued and then blamed my wife for making an issue out of this. No apology recieved. A clear case of unconscious bias and lack of customer training.
Natalie from service department then called who was equally unhelpful. Stated Chris said "this lady and not this women." She then whined and moaned stating she was the only person working and it's been hard to deal with all the calls, moan,moan, moan. No apology. Very poor customer service which is a repeat over the past two years.
Having had a career in business and the public sector where customer service is important, I fail to comprehend how companies still fail staff through lack of basic customer training.
Big open place, very helpful and polite
Proper customer service..
Such helpful staff. Thank you Chris. Love my new mini
Very happy with my overall experience - good communication, knowledgeable & helpful staff members - thank you Phil and Matt.
Very efficient fast service.
Needing my car for a whole day so I lose a days pay. Even though it’s still under warranty I shall take it to another garage and pay for an Oxygen censor.
Good service, always well looked after.
Car booked in for a standard service, carried out well and valeted also.
Thank you for checking and resetting the tyre pressure AND for washing my mini. 😊
Great knowledgable sales executives an efficient and pleasant experience from my first visit to the show room until I took delivery of my car. I was keep in touch regarding the progress of my car during manufacturing and any information I requested was delivered promptly..I had welcome, and very Good advice, choosing all the extras that I choose...I highly recommend Westerly’s in Exeter.. and my Mini Cooper is beautiful , truly love it....
Just ordered my new Mini. Excellent service as aways.
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