GaryRoss Manchester Reviews
Being interested in facial liposuction due to my double chin I was drawn to Mr Gary Ross after reading his excellent reviews. Whilst I live in Birmingham I thought it was worth the drive to Manchester to have a consultation with Mr Ross to seek further advice on the procedure. Unfortunately as I came to learn this was much more difficult than I had anticipated.
I called on 11th February (14:55) to speak to someone to book a consultation but there was no answer. I called a further 3 times that afternoon (14:57, 15:01 and 16:30 again with no one answering. I reluctantly left a voicemail asking if someone could call me back to arrange a consultation. I received a call 2 days later which I missed and was left a voicemail asking me to call again if I was still interested in booking a consultation. Unfortunately the person leaving the message appeared to show little interest in the call and presented as cold.
Whilst I cannot comment on Mr Ross' surgical ability the review in based on the customer service which appears to be non-existent. With me being highly anxious about getting a procedure done the least I would expect is someone to answer a call when ringing or to get back to me before 2 days have passed. This unfortunately was enough for me not to consider using the surgeries services as this only heightened my anxieties around if something was to go around me not being able to speak to someone when ringing.
I had breast reduction surgery 6 weeks ago and I couldn't be happier with the results. I had been considering the surgery for many years and after lots of research it seemed Mr. Ross was the obvious choice.
Throughout the whole experience Mr. Ross and his team were open and honest with me about my expectations and kept me informed about post surgery and management after leaving hospital.
I always felt safe and well cared for during my surgery and recovery period. I'm now not required to go back to Mr. Ross for 6 months but he assured me if I have any concerns to contact them straight away.
I'm exceptionally happy with the outcome of the surgery and can't thank the team enough. Mr. Ross is certainly a very skilled surgeon, I would highly recommend.
I had a tummy tuck and muscle repair with Mr Ross 16 weeks ago. I have thought about this surgery for the past 20 years after having 2 children and one who weighed 11LB 12 ounces. I have read about it again and again, until I finally went to see Mr Ross for consultation. I instantly felt safe in his care, he explained everything to me and what to expect. He is very thorough and takes great pride in his work. From having the surgery until my 16 week check up I have had excellent care. I felt I could ask Mr Ross anything at anytime and he would answer promptly to put my mind at rest, I even emailed at the weekend and Mr Ross replied to my queries. The team of nurses who work with Mr Ross, Emma and Beth, what absolutely lovely girls they are, I called them many times as I live in Wales. Nothing was too much trouble for them, they always put my mind at rest, as a nurse myself I have high expectations and all staff exceeded those in the team. I cannot thank Mr Ross enough for what he has done. He has changed my life, I feel so very very happy, I can’t stop looking at my new tummy and show all my friends with delight. I have just been on holiday and bought my first bikini in 20 years. I am absolutely over the moon with my results. The operation is painful, but all bearable and So so worth the results I have. Thank you Mr Ross.
Very pleased with my results, the entire process was very professional and i was reassured about everything the entire way. The surgery went extremely well and the results are exactly what i hoped for.
Very good service from Dr Ross and his nursing team and I am really, really happy with the results.
I had a fantastic experience with Mr Ross. He and his team are supportive, informative and guide you through the ins and outs of the procedure so you’ll feel totally confident with the results. Would highly recommend.
I would highly recommend Gary ross and his team. After seven weeks after rhinoplasty im thrilled with the results. The before and aftercare has been excellent. I wouldn't go to anyone else
Amazing surgeon delighted from start to finish . Staff are fabulous and helpful. Can’t believe how great I feel .
Gary Ross has changed my life! At 54 and struggling with my tummy I hated looking in the mirror. The procedure I had has given me back my confidence & wardrobe. All the staff are lovely & Mr Ross is a pleasure to deal with. I can highly recommend!
Cant be more happy with my results! Brilliant staff !Fabulous experience!
Really happy with the experience Mr Ross and the team provided. Would recommend choosing having your procedure here. The best in the business!
I cannot reccommend Mr Ross and his team enough. Very professional, knowledgeable and highly skilled. I felt total confidence in Mr Ross and his team from the start, all the way through my breast surgery to the post care. I would highly reccommend Mr Ross and his team to anyone considering surgery.
I recently visited Gary Ross after a procedure was carried out by another surgeon on my shoulder. When the dressings were removed I was shocked to see the stitching and scarring. I had a consultation with Gary Ross two weeks after my procedure was carried out. I was very distressed when I made the appointment and his team managed to fit me in the very next day with an appointment. On meeting with Gary Ross he listened tentatively to my concerns and then took some photographs of my wound. He then started to explain the procedure that I had had done in far more detail than my surgeon had done prior or post operation and stated that in his opinion (although it was not what I thought at the time) the surgeon had in fact done a good job! Gary Ross made me feel so at ease and explained how the surgery would have been carried out, why the stitching had formed a raised scar and the healing process (in great detail) that would now commence. He showed me photographs of various scars and explained how the skin and the internal stitching would mend. In his opinion he felt that my wound would heal efficiently on its own and there would not be any need of his services as he felt that plastic surgery would not be needed after allowing sufficient healing time. I left my consultation calm, relaxed, feeling very positive and very informed as opposed to when I had arrived feeling extremely anxious, upset and dare I say probably a little angry at the surgeon who had carried out my operation. Gary Ross has a great team of people who were brilliant and treated me with great care and attention. I would not hesitate to recommend this surgeon who gave me the best possible advice knowing that his services would not be required. Brilliant!
I was extremely pleased with all my results. The whole experience was very professional and easy. All in all couldn't have been more pleased.
very comfortable from the second I meet the team at BMI Gary was amazing and explained everything to me. Would highly recommend to friends and family and anybody wanting a procedure
Absolutely awful experience. I left feeling so much worse than when I went in. I literally can't believe I paid £100 for someone to make me feel as awful as this. I went in about a little lump I want removing and this man Gary Ross told me I look like I suffered trauma to my face during birth. He was so insensitive and if he had bothered to read the email I sent him he'd have known why I was coming in. I also feel he did not respect patient confidentiality. I would not recommend him unless you want to pay £100 for a consultation to someone to make you feel worse than when you went in.
Great professional, I was very well guided to obtain the best results, truly recommend Mr. Ross, could not have had better results and better care, and also did not have any complications, which was my greatest fear of surgery.
Overal amazing plastic surgeon, very informative, helpful, respectful and professional. A big thank you to Mr. Ross and his lovely team, couldn't be happier!
I am absolutely over the moon with the results of my rhinoplasty. I was looked after from my first consultation through to the last and have had a great deal of support from Gary Ross and his team throughout. I cannot describe the positive effect this surgery has had on my confidence and my life in general and I'd happily recommend Mr Ross to anyone who was thinking of surgery.
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