Eden Harper Battersea Reviews
TAKE PICTURES OF THE ENTIRE FLAT AS SOON AS YOU MOVE. EVERY SINGLE CORNER OF IT.
We thought it was good at the beginning. They even gave us a welcome gift pack with a mattress protector..
Oh, how wrong we were.
They just wanted to take as much money as they could from us. At the end they even charged us for that welcome "GIFT" pack.
They tried to charge me some reference for my new agency even when that is ILLEGAL.
When they have to give you back the deposit, they start to reply to your emails 2 O 3 days later.
I can't deny that they help us at the beginning and it was good. But that is just to see you cry at the end
Reply left 15/08/2019: Hi Diego
We were unaware you had any issue on leaving the flat so we're very sorry to see your poor review. As you are aware Eden Harper did not manage your tenancy so the deductions on your deposit were proposed by the Landlord. We were acting as a third party passing the information to you. You were entitled to dispute this at any time as you were informed however, but you happily agreed to the deductions.
The welcome ‘GIFT’ pack was supplied by the Landlord not Eden Harper as again we did not manage the tenancy.
We were lawfully entitled to request payment for an outgoing reference which you did not proceed with;
If you entered in to a tenancy before the 1st June 2019, then the Landlord or Agent will still be able to charge fees up until 31 May 2020 under an existing contract.
My partner and I have recently moved houses with the help of Eden Harper in Battersea. The whole process was very smooth from the start of arranging viewings of the properties up to the moving in date. As we all know moving houses can be stressful and our agent Adriana, has been a great support, always responsive and helpful, she would go an extra mile to ensure our moving in process would be as smooth as possible. We have moved around London a few time through estate agents and working with Eden Harper in Battersea was the best experience by far.
Very good experience of a rental tenancy with Eden Harper. From start to finish the agency were professional, courteous and fair. They dealt with any concerns quickly and ensured our thoughts were shared with the landlord and always shared feedback both ways. Would recommend the team at the Battersea Park Rd. branch for anyone wanting to rent in the Battersea area.
One big thank you to roshan that helping me all the time and him is very professional and prompt to fix any issues in the flat .
Looping for rent The area
Reply left 11/03/2019: Hi Lindy, very kind of you to leave a review, many thanks!
We found the agency very helpful, giving us what we really looked for, thanks very much
As always the staff at Eden Harper have been excellent. Managing to make the letting process far less stressful than it could be. I have been using them for over 10 years and wouldnt think of going anywhere else.
Do NOT put down a holding deposit as they will accept multiple “holding” deposits from multiple groups of prospective tenants.
Reply left 11/01/2019: Hi Zoe - we've tried to explain a number of times now and have refunded your holding fee, we're sorry your offer was not accepted and wish you well finding another property
AWFUL ESTATE AGENTS TO USE! They accept multiple holding deposits creating a bidding war between groups of potential tenants just so they can get a higher commission. Terrible service and poor practise from this company. Do not use them, I would not reccommend.
Reply left 10/01/2019: Samantha we understand you were disappointed to lose out on the property but your offer was never accepted and you decided not to increase against other prospective tenants. We explained everything clearly throughout the process and our landlord simply chose a better offer.
The team at Eden Harper have been great taking care of my flat, from finding good tenants and dealing with any hiccups as they have come along. I couldn’t recommend them more.
We had been having problems getting a new oven installed for months, however, when Kelly got involved the issue was resolved very quickly and with ease. We really appreciate her work and efficiency in getting everything sorted out.
Very professional company. Fast communication, reliable, ...
I can just recommend!
The help I have received from Peter at Eden Harper has been fantastic...so professional and kind.
We have rented our properties through Eden Harper for over 10 years. They have always been reliable, friendly and efficient. All the staff are a pleasure to deal with. Richard and his team have always kept our properties rented, we are very happy with Eden Harper and would highly recommend them!
Excellent company to work with. Efficient and professional, would recommend.
Great managing agents for us for over four years. Helpful and friendly team.
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