Akoma Derby Reviews
I absolutely love the raw shea butter and the black soap, after using so many creams and steroids this is the only product what cleared up my little ones eczema. It is also great for myself and I have recommended to alot of my work colleagues.
Best Black soap outside of Ghana brilliant quality products & great service 💚
Akoma African Black soap is the only soap I use. it is amazing for my sensitive skin. i love supporting a local , ethical , Derby company.
best of the best products!! ❤
stop ignoring your customers when they have a problem with an item bought from you
Akoma customer service is non existence.
This is a company which advertises on its website that it supports the women of Ghana. How can they be supporting women of Ghana when the customers who are helping them to partly achieve this by purchasing from akoma they ignore by giving bad customer service? Akoma in other words are losing customers due to their bad customer services. I have never dealt with a company like this that you can send several messages to asking someone from customer service to get in touch, and they completely ignore those messages. Companies knows that good customer services helps their business grow, but akoma doesn't care about this nor do they care about the woman they claim to help from Ghana. So to sum this up, Akoma are they are not interested in providing after sale customer services, they're only interested in taking your money which is a disgusting behaviour to have, and so I would not recommend them to anyone.
I purchased a bar of detox soap for myself and my daughter to use. I have crazy allergies to many things that I use on my face but this soap is amazing! I have not had one issue with it at all!
The products and skincare care are fantastic for the skin. The cooperative is changing lives in community is back in Ghana creating sustainability and a legacy for generations to come
Just re-ordered some products. Soaps, Aloe Gel & Raw organic Shea Butter.
Right on my doorstep in Derby.
It's quite easy to make your own skincare products with the right organic ingredients.
Saves money as well as giving back to Afrikan community.
How is it possible to not have my issue resolve until now??? The first time I was contacted by the customer service, it took me 3 days to respond, but then I kept checking my email every time. This issue started on 24 October 2018 when I ordered my products and I selected the wrong shipping method; I was contacted on the next day by the customer service regarding this situation but unfortunately I only answered 3 days later. I asked to change the shipping method and to include another product in my order. After that, I asked to cancel my order because I wasn´t getting any response. From the moment that I asked to change the shipping method to have my order canceled , it took 6 days to happen!!!! I guess that complicated the situation because even though I had received the refund, now I can´t do any order because my shopping basket keeps duplicating products and I´m not able to empty it!
I´m really disappointed with the way the customer service is dealing with my request.
The hemp seed oil is an amazing hair care product.
Mixed with CBD oil and applied externally is an awesome anti-inflammatory too for aches and pains.
I'm going to try it with shea butter when my next delivery arrives.
Best natural products supplier
Shea butter is the only thibg that works for my daughters eczema. Thank god i found it���
I absolutely love these products, especially the black soap foam. I got this for some of my friends as well in a second order. The products are packed professionally and I love the fact that this brand is certified organic and fair trade. Btw I am Caucasian and I find lots of stuff in this place for me, so there's no excuse! I am done with chemicals and whatnot that they put into mainstream products. On the other hand, I don't really like soap bars because my flatmates always destroy them (i know, ugh). So this company having liquid and foam black soap is just absolutely amazing. Thank you so much and you have gained a super happy and returning customer. I know my review sounds super cheesy but I don't have any affiliation with Almocado, I am really just a super happy customer. I don't often write this much on reviews, trust me, I'm hyped about this brand :D
Lovely products for soap-making, and very professional communication from staff who apologised for an item not being in stock and sent it out the next week. Really pleased!
My first and last time using this company.
After waiting and wondering where my order was, I see it is "on hold" despite the 30 something £s being taken from my payment source on 22nd.
It's been me that has had to chase my order, which as yet still isn't with me.
I am extremely unhappy with the lack of professionalism from this company.
I was so excited to be getting my order but it seems that they are just going to take my money while not delivering my goods.
Please sort this out! It's just not good enough!
Akoma is not what it used to be. Being a long-term loyal customer, I could notice a difference over time in the consistency of some of their products. To top off my patience, the last bottle of black soap I just bought the other day, as I opened it was so diluted and watered-down that it doesn't even foam properly as usual. This is the worst possible attempt at making more money or sorting out stock shortages internally. So so disappointing of a brand I used to love !! :-(
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