NetBet UK Review by Stephen, 2019-04-19T22:00:13
Netbet and the 2.5 year verification delaySo here it goes - not sure if anyone can advise on an issue I have had with this company. I set up an account with Netbet in 2017 and deposited a large amount and lost practically all - I was using it for about 3 4 months. Anyway I was never asked to verify my details. Nothing, no passport, no utility bills, not one thing. I moved on from them as I wasn't fussed on their prices. Life changed and I moved abroad and name changed and had children etc etc. One night i was cleaning the apps on my phone and seen Netbet. Opened it up after a few tries and deposited a few quid into it again and lost it all. However, they began asking me to verify the account after all the second tranch of monye had been lost. The account was opened in January 2017 and I placed my last bet on 15 April following afew emails asking them to verify. However, my question to them was why was the account never suspended pending verification under KYC rules. I am requesting a refund on the basis the account should have been suspended because it was 2.5 years since I opened it and they did not ask me to verify until 8 April 2019.They also gave my false infomration and said they were unable to locate me for two years. I know that they have broken the laws pertaining to KYC and am in the middle of reporting them unless they refund my deposits.