Jardine Motors Group Reading Honda Review by Becci P, 2019-02-09T23:04:25
Shocking customer service. Too rich to care?! Me and my husband booked a test drive in advance. We turned up on time and spent over 30 min looking around the showroom without anyone even acknowledging us. There was no-one there to greet us and no sign of the person we had an appointment with. No-one offered to help. Someone eventually did come up to us and we explained that we had an appointment 30 min ago. First, they accused us of not being there on time (which we were). Then they told us that apparently we hadn't confirmed the appointment (which we had) and they hadn't known if we'd show up. We were told to wait as that particular person was currently busy but they'd be with us as soon as possible. We were left alone again in the showroom. We decided to walk out. Funnily enough, somebody did come running after. They blamed us yet again for not answering their email and confirming the appointment. Appointment aside though, just from a potential sales perspective, this is absolutely abysmal. Why would you ignore potential buyers...ever? Long story short, our money was spent elsewhere.