Jardine Motors Group Lancaster Volkswagen Loughton Review by Waseem M, 2019-01-24T18:14:37
Unfortunately not my best experience at VW. Year ago visited the showroom to test drive a vehicle and was perfectly fine. Went back to the showroom and was advised no-one was available (physically not in) from the sales team to proceed with my order!!!. One that basis, I proceeded to visit BMW instead. A year on and my wife desired a VW for her first car. This time the sales process was well and felt looked after. The real fun started with their after sales support and service team. Vehicle had multiple issues with needed to be rectified. Was advised this would not be covered under warranty. A brand new car which is only a few months old! Was spoken to rudely by various staff. Waited hours on end for a call back via phone. No updates were given. Once the issues were rectified from a lot of back and forth conversations, the vehicle was repaired. Upon collection I had noticed the vehicle had scuff on the alloy wheel, bearing in mind I had checked for any damage prior to giving the vehicle in. I also then noticed sidewall damage! Cannot be bothered to deal with all the issues, will either end up rejecting the car or not purchasing another VW again. Back to BMW I suppose!